Pitney Bowes Limited,
Building 5,
Trident Place,
Mosquito Way,
Hatfield AL10 9UJ
T: 08444 992 992 F: 08702 415 249
Sometimes you might need a little help with the installation of your franking
machine, here’s a few of the more common problems and resolutions for them.
Problems connecting when using a LAN (network) connection
• Check that PC’s on your network can access the internet.
• Check you have either the 10 or 100 indicator on the network adapter lit and
the ACT indicator may flash. If no indicators are lit, check the network cable
and network connection socket or router.
Problems connecting when using PC Meter Connect™
• Make sure the USB cable is connected between the franking machine and the
PC.
• Check that your PC is running and has an internet connection.
You cannot meet the requirements of LAN or PC Meter Connect™ connection
If you do not have a LAN connection or an internet enabled PC available to allow
your franking machine to connect to the Pitney Bowes Data Centre, please give us
a call on 08444 992992 to discuss other possible options.
Balance too low
You have tried to add more postage than you have available in your Postage by
Phone account. Try again with a lower refill amount that is a multiple of £50 (£50,
£100, £150, etc.).
Envelope messaging not available
See the Envelope Messaging section on the left.
Error 11
You have tried to install your franking machine before Royal Mail have fully
approved your licence. Please wait 24 hours and try the installation again.
Error 104
You have tried to refill with an amount that is not a multiple of £50. Please try
again with an amount that is a multiple (£50, £100, £150, etc.)
Troubleshooting
About Pitney Bowes products and services
Ordering consumable supplies
Whether it’s ink or envelopes for your franking machine, or the more day-to-day
routine items like pens and pads to help you manage your office we’re here to
help. Thousands of our customers have found that we can provide excellent quality
goods at very affordable prices, and backed by our fantastic quality guarantee you
can’t go far wrong.
To find out more about what we can offer just visit our online shop at
www.pitneybowes.co.uk/shop and benefit from an automatic 10% discount and
NO delivery charge. However, if you would like to speak to someone or have any
queries about your consumable supplies, just give us a call on 0844 844 8101.
My Account
An online site where you can access most of the information to manage your
business with Pitney Bowes:
• Display account information and invoices.
• Review the status of your orders and track their progress.
• Manage your contact and account information.
• Access technical support.
To access My Account, go to www.pbmyaccount.co.uk and for your first visit only,
register. To register, you will need your Account Number which can be found on a
recent invoice or statement (not PurchasePower).
If you’re still having trouble, then visit
www.pitneybowes.co.uk/dm300msupport
or give us a call on 08444 992992.
Form no: SDC2037A (6-14)
*SDC2037A*
© 2014 Pitney Bowes Ltd.
