mailstation
™
2 Digital Postal Meter
|
SV61983 Rev. H
9-1
mailstation
™
2 Digital Postal Meter
|
SV61983 Rev. H
9-1
continued-
>
Message
Description
Action
Account
Balance Low
Refill amount exceeds
funds available or credit
limit.
Perform refill procedures
for smaller amount, make
an advance payment,
or call Pitney Bowes for
credit (see
Pitney Bowes
Contact List
at the start
of this guide).
Cannot Reach
Data
Center
Trouble getting a
connection to the Pitney
Bowes Data Center.
Try connecting again in
a few minutes. Try the
steps on page 10-4.
Error Messages
From time-to-time your system may display an alert or error message.
An alert tells you that something needs attention; an error message
usually tells you about a condition you can fix. In rare instances you may
have to call for service or assistance (
see page
v
).
Getting Help
There may be times when you need help to solve a problem, or you may
want more information about how your mailing system works. Pitney
Bowes provides several information resources. See page
v
for our web
and phone support information.
Before you contact us,
please read the troubleshooting information in
this chapter. In many cases, it can help you resolve the problem. Also,
you can often restore normal operation by just turning Off and On your
system.
If you need to call, please have the following information at hand:
• Model Identification: See
Pitney Bowes Contact List
at the start of
this guide.
• Serial number: See the back of the system.
• Nature of problem: What happens and when does it happen? Did
the machine display an error message?
• The steps you've already taken to solve the problem and the results.
9 • Troubleshooting