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Installation, use and maintenance
M0583
16 TROUBLESHOOTING
16.1 ELECTRICAL/ELECTRONIC CONNECTIONS
PROBLEM
POSSIBLE CAUSES
POSSIBLE SOLUTIONS
MC BOX
B.SMART does
not switch on
Lack of power DUE TO:
•
Incorrect connections
•
Upstream circuit breaker in OFF
position
•
Fuse on power supply interrupted
Check connections
Set circuit breaker to ON position
Check fuse
A driver with
an electronic
key is not
recognized
The electronic key has not been
associated by the MANAGER
The system MANAGER associates the key
to the driver
The electronic key has been damaged
and is no longer recognized by the system
Change the electronic key, the system
MANAGER will also have to delete the
code of the old key and associate the new
key to the driver via WebAPP
The motor
does not start
It has not been connected correctly to the
terminals provided
Check connections, or (if present) check
that the position of the motor switch is in
the ON position
No counting
while
dispensing
The Pulser that emits the counting signals
is not correctly connected
Check connections
The Pulser that emits the counting signals
is NOT compatible with the electronics
The electronics are designed to receive a
"clean contact" or "Open Collector" signal
as input. If
the input signal is an incompatible voltage
signal, in addition to the malfunction the
electronic board is likely to be damaged
Pulser board damaged
Replace Pulser board
The counting is
not accurate
The system is NOT calibrated
Calibrate the system according to the
procedure
The counting
is not accurate
even after
calibration or is
only accurate
at low flow
rates
The signal coming from the Pulser is out of
the ranges acceptable by the electronics
The signal received by the pulser must be
with max. frequency 300 Hz and Duty
Cycle between 10% and 90%. Beyond
these ranges, the system does not
process the received data correctly. The
system must fall within the correct ranges
by interposing other electronic interface
devices (contact the Technical Assistance
for these particular options)
16.2 PROBLEMS WITH THE SMARTPHONE APP
PROBLEM
POSSIBLE CAUSES
POSSIBLE SOLUTIONS
APP signals
that the driver
is not enabled
The manager didn't enable the driver to
the dispenser
The MANAGER enables the driver to
the dispenser via WebAPP in the section
dedicated to drivers
Dispensing
from
smartphone is
not present in
the cloud
Dispensing was made with the smartphone
with data connection disabled or in an
area with poor 2G/3G/4G coverage
Dispensing will be in the cloud as soon as the
APP is opened in an area with 2G/3G/4G
coverage. In the meantime it will be stored
on the memory of the smartphone and also
in the memory of the dispenser
APP does
not see the
controller, but
Bluetooth is
active
Bluetooth module on the smartphone is
not compatible with the Bluetooth module
of the dispenser
The Bluetooth module of the dispenser
is compatible with all smartphones that
feature the Bluetooth version 4.0 or later
(smartphones from 2011 onwards)
Dispenser occupied by another driver
The dispenser will be visible from the
smartphone only when the driver who is
using it has finished operations
