Problem
Possible Cause
Solution
USB device not found
• Device not supported
• Device partition type is not
supported
• Ensure that the device you are
connecting is a “Mass Storage
Device”.
• Ensure that your device is
formatted as either FAT32 or NTFS
(NTFS recommended for HD files
and DVD ISO files)
Media Player
unresponsive
•
Media Player
corruption has
occured
• Use
Crystalio II
front panel and
choose System>Restart System.
Crystailio II Media Player
will
restart.
• Turn
Crystalio II
off (Standby)
then disconnect the power cord
from the rear, wait 10 seconds
and re insert. When
Crystalio II
is
turned on again, the
Media Player
will be reset.
9.1 FURTHER HELP
Caution:
Under NO circumstances should you attempt to repair or modify your
Crystalio II
unit as this could expose you to electrical shock, and/or
severely damage your
Crystalio II
.
Crystalio II Media Player
is designed to provide you with many years of viewing pleasure. If for any reason you
encounter a problem with
Media Player
, please follow these steps:
1.
Carefully follow the instructions shown in this guide and the Main
Crystalio II
Owner’s Guide.
2.
Refer to
Section 9
: Troubleshooting to try and rectify the problem.
3.
Contact your dealer for advice.
4.
Use the Pixel Magic Support Forum
http://www.pixelmagicforum.com
5.
If you still cannot get the information you need, please contact our support team using the following details.
Email:
support@pixelmagicsystems.com
International Support Hotline:
(852) 2607 4078