Technical Notes & Support
59
PixeLINK PL-A780
Document No.: 04646-01
MACHINE VISION CAMERA
SYSTEM GUIDE
Copyright © 2004 PixeLINK
All Rights Reserved
10 Technical Notes & Support
Tech Notes
Tech Notes on a variety of topics are available on our Web site, at
Download the Latest Software and Firmware
The PL-A780’s onboard programming (firmware) can be upgraded at your computer.
Whether you have a tech support issue or not, we recommend that you check our
Web site (
) regularly for the latest versions of your PixeLINK
software and firmware.
Technical Questions
Please follow these steps before contacting our technical support team:
1. Review the relevant sections of the documentation.
2. Check the PixeLINK Web site for:
a. new software and firmware;
b. applicable Tech Notes.
3. Carefully document the problem you are experiencing, noting any warning or
error messages that may appear during operation.
4. Have your Camera's serial number, where the camera was purchased and other
identifying information at hand. The serial number can be found on bottom of the
Camera.
PixeLINK Customer Support