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Appendix

Troubleshooting

 

If you are experiencing trouble with the LCD display, refer to the following. If the problem 
persists, please contact your local dealer or our service center.

       Problem: No image appears on screen.

           

  Check  that  all  the  I/O  and  power  connectors  are  correctly  and  well  connected               

                described in the "Installation" section.
           

 Make sure the pins of the connectors are not crooked or broken.

       Problem: Partial Image or incorrectly displayed image.

           

 Check to see if the resolution of your computer is higher than that of the LCD 

                display.
           

 Recon

fi

 gure the resolution of your computer to make it less than or equal to 

                1280 x 1024.

        Problem: Image has vertical fl ickering line bars.

           

 Use "HORIZONTAL SIZE" to make an adjustment.

           

 Check and recon

fi

 gure the display mode of the vertical refresh rate of your

                graphic card to make it compatible with the LCD display.

       Problem: Image is unstable and fl ickering

           

 Use "FINE"  to make an adjustment. 

       Problem: Image is scrolling

           

 Check and make sure the VGA signal cable (or adapter) is securely connected. 

           

 Check and recon

fi

  gure  the  display  mode  of  the  vertical  refresh  rate  of  your   

               

                graphics card to make it compatible with the LCD display.

       Problem: Vague image (characters and graphics)

           

 Use “HORIZONTAL SIZE”  to make an adjustment. If this problem still exists,                

                use “FINE” to make an adjustment.

14

Summary of Contents for LA1950R

Page 1: ...LA1950RTR LA1950RTC LA1950RTS LA1950R Touch Screen LCD Monitor USER S GUIDE www planartouch com...

Page 2: ...ate radio frequency energy In addition failure to follow the user s manual to install or use this device might produce harmful interference with radio communication Not withstanding the foregoing it d...

Page 3: ...ng the L Brackets 6 Side Mount for Your Monitor 7 Connecting the Display Figure 10 1 9 Figure 10 1 10 User Controls Back Panel Controls 11 How to Use the OSD Menus 12 On Screen Display Menus 13 Append...

Page 4: ...mercial cleaners or 50 50 mixture of water and isopropyl alcohol Use a soft cloth moistened with mild detergent to clean the display housing Use only high quality and safety approved AC DC adapter Dis...

Page 5: ...ual RS 232 Serial USB controller LA1950RTC Capactive touch screen with dual RS 232 Serial USB controller LA1950RTS SAW touch screen with dual RS 232 Serial USB controller LA1950R Pure Glass Non Touch...

Page 6: ...input Surface Anti glare treatment Interface Dual RS 232 Serial USB controller Transmittance 92 5 Driver Windows 7 VISTA XP 2000 ME 98 NT4 0 CE XP Embedded Linux Apple Mac OS Non Touch Screen for LA19...

Page 7: ...4 Package Overview LCD Display Power Cord VGA Signal Cable RS 232 Cable LA1950RTR RTC RTS only USB Cable A to B LA1950RTR RTC RTS only DC Power Supply Quick Start Guide Bracket Screw...

Page 8: ...Product Overview Front View LA1950RTR LA1950RTC LA1950RTS Bottom View VGA RJ 11 USB RS 232 DC IN LA1950R Bottom View VGA DC IN RJ 11 5...

Page 9: ...nd bottom sides Bracket Bracket or Bracket Bracket Note You will need a screwdriver to attach the L brackets Your kiosk touch monitor included two L brackets and four screws M4x6 This equipment is int...

Page 10: ...Side Mount For Your Monitor This monitor can be mounted to the wooden or concrete wall with 4 screws and a pair brackets on the opposites 71 140 26 18 140 342 9 5 75 142 5 7...

Page 11: ...m thru holes for M4 screws w nuts or no thru holes screws for wood 4mm 2 Sheet metal concealed head threaded studs M4 w nuts LA1950R RTR RTC RTS RECOMMENDED CUSTOMER PANEL CUT OUT 448 9 280 140 376 3...

Page 12: ...the D SUB connector of your host computer and tighten the screws 10 1 4 Connect the RS 232 or USB cable from the RS 232 or USB port of your display to the RS 232 port 10 1 or USB port 10 1 of your co...

Page 13: ...Figure 10 1 LA1950RTR LA1950RTC LA1950RTS LA1950R 10...

Page 14: ...r Enter Down Up Menu OSD Key Menu off status Menu on status Menu appear Menu disappear return to main item Brightness Main item select up Adjust up Contrast Main item select down Adjust down Enter Sel...

Page 15: ...s still being pressed The Lock Unlock menu will appear for 3 seconds c Use the Enter key to select OSD or Power setting then set at Lock by pushing the UP or Down button d When the UP or Down button i...

Page 16: ...down Horizontal size The screen image horizontal dot clock adjustment Fine The screen image pixel phase adjustment OSD Left Right Moving OSD menu horizontal position to left or right OSD Up Down Movi...

Page 17: ...resolution of your computer to make it less than or equal to 1280 x 1024 Problem Image has vertical flickering line bars Use HORIZONTAL SIZE to make an adjustment Check and reconfigure the display mod...

Page 18: ...mputer graphics card Check all the power switches power cables and VGA signal cable Going to Sleep The LCD display is under the power saving mode In addition the LCD display will enter power saving mo...

Page 19: ...Product Dimensions 1 00 63 40 100 00 132 50 100 00 432 90 309 50 357 00 360 30 429 60 384 50 75 00 75 00 Front View Back View Side View 16...

Page 20: ...37 86 72 VESA VGA 640X480 37 50 75 VESA VGA 800X600 35 16 56 VESA VGA 800X600 37 88 60 VESA VGA 800X600 48 08 72 VESA VGA 800X600 46 88 75 Apple Mac 832X624 49 72 75 VESA XGA 1024X768 48 36 60 VESA XG...

Page 21: ...ore information LA1950RTR LA1950RTC LA1950RTS Optional Calibration Tool Install If you would like to use the Optional Calibration Tool follow the instructions below Please note the calibration tool su...

Page 22: ...he instructions below Express 1 Power on the computer 2 Make sure that the RS232 or USB cable is connected to the computer 3 Be sure that your EWF is disabled If your EWF is enabled please disable the...

Page 23: ...nected to the computer 3 Download the driver online and execute 4 Follow the step by step instructions found in the folder file of the driver When changing the Touch Interface RS 232 or USB please fol...

Page 24: ...itor touch screen or other Planar products visit our online store at www PlanarOnline com or find other stores who carry Planar products at http www planar com howtobuy Technical Support Visit Planar...

Page 25: ...66 PLANAR1 866 752 6271 or 1 503 748 5799 outside the United States Hours 24 hours a day 7 days a week 2010 Planar Systems Inc 12 10 Planar is a registered trademark of Planar Systems Inc Other brands...

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