Planar PXL2251MW, User Manual

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TECHNICAL SUPPORT (FAQ) 

Problem & Question

Possible Solution

Power LED is not on

*  Check if the Power Switch is in the ON position.
*  Power Cord should be connected.

No Plug & Play 

*  Check if the PC system is Plug & Play 

compatible. 

*  Check if the Video Card is Plug & Play 

compatible .

*  Check if the D-15 plug pin of Video Cable is 

bent.

Picture is fuzzy

*  Adjust the Contrast and Brightness Controls.

Picture bounces or a wave pattern is 

present in the picture

*  Move electrical devices that may cause 

electrical interference.

The power LED is ON (orange) but 

there’s no video or no picture.

*  Computer Power Switch should be in the ON 

position. 

*  Computer Video Card should be snugly seated 

in its slot. 

*  Make sure monitor’s video cable is properly 

connected to the computer. 

*  Inspect monitor’s video cable and make sure 

none of the pins are bent.

*  Make sure computer is operational by hitting 

the CAPS LOCK key on the keyboard while 
observing the CAPS LOCK LED.The LED should 
either turn ON or OFF after hitting the CAPS 
LOCK key.

Missing one of the primary colors 

(RED, GREEN, or BLUE)

*  Inspect the monitor’s video cable and make 

sure that none of the pins are  bent. 

Screen image is not centered or sized 

properly.

*  Adjust pixel frequency (CLOCK) and FOCUS or 

press hot-key (AUTO).

Picture has color defects 

(white does not look white)

*  Adjust RGB color or select color temperature.

Poor brightness or contrast

*  When the brightness of the screen lowers 

after being used for a certain period and the 
function of the display is affected, send it to our 
authorized service center for repair.

Horizontal or vertical disturbances on 

the screen

*  Use win 95/98/2000/ME/XP/Win 7 shut-down 

mode Adjust CLOCK and FOCUS or perform 
hot- key (AUTO-key).