Trouble / Symptom
Troubleshooting
Product does not start.
1. Check that the power of product is properly connected.
2. Use only the cable that is supplied or recommended by
your local dealer or supplier.
Video is not as clear as it should
be.
1. Make sure your camera lens is clean and dust free.
2. Make sure your vehicle’s windshield is clean.
3. Make sure that the desired resolution is selected.
Footage is not being saved on
the SD card.
The device does not recognize
the SD card.
1. Eject your SD card and insert it into the device again.
2. Make sure your SD card is not locked.
3. Format your SD card and try it again.
4. Replace the SD card with a new one.
Cannot receive GPS signal
Loss of GPS reception
1. Check that the GPS cable is connected properly.
2. Make sure your windshield is not tinted.
3. If you have not used the product for more than 3 days or
are using it for the first time, it may take longer, as much
as up to 15 minutes, to receive the GPS signal.
4. The GPS may lose reception depending on the weather
conditions and surroundings. Stop at a location where
your GPS can regain its reception, before proceeding.
Frequently Asked Questions
3. Warranty Policy and After Services
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