Warranty Policy (Cont.)
Damage
- Broken pins on connector
- Connector(s) are damaged, cracked, missing or broken
- Cracked components on the circuit board
- Dented base casting
- Torn or punctured tape seal
- Dented top cover
- Deep scratch
- Loose, damaged, or missing screws
- Missing PCBA (Circuit Board)
- Obscured breather filter holes
- Stripped mounting hole threads
Warranty Period
- Main Camera Unit: 12 months (from purchase)
- External Camera: 6 months (from purchase)
- SD Card and other accessories: N/A
After Services
- Product parts of a discontinued product will be kept for 12 months only
- Make sure you record on the warranty form upon your purchase of the product
and please keep it for the after services
- After services may or may not be free of charge depends on types of product
defects. Repairing costs may arise upon examination of the product
3. Warranty Policy and After Services
Upon Different Occasions
After Services
Within the Warranty Period
After the Warranty Period
Product defect or malfunction occurs after
using it
Replacement or Repairing (Free)
Repairing (Cost Charged)
Product defect or malfunction occurs during
shipment (upon purchase)
Replacement or Repairing (Free)
N/A
Product defect or malfunction occurred
during shipment (upon after services)
Replacement or Repairing (Free)
Replacement or Repairing (Free)
Repeated defect or malfunction occurs
more than 5 times
Replacement or Refund
Repairing (Cost Charged)
Product defect or malfunction occurs due to
natural disasters
Repairing (Cost Charged)
Repairing (Cost Charged)
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