Z-Wave Home Automation Control Gateway
HAC-1000
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37
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Appendix D: Troubleshooting & Frequently
Asked Questions
Features
Control gateway connects to router
via wireless
No, the antenna of control gateway is for Z-Wave device and cannot
connect to router via wireless.
This difference between Z-Wave
and ZigBee
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The frequency is different between Z-Wave and ZigBee. ZigBee
is 2.4GHz and Z-Wave is about 900MHz.
z
The outdoor distance is different. ZigBee is 10~75 meters and
Z-Wave is about 30 meters.
Network Settings
The network cabling is required for
the device.
The device uses Category 5 UTP cable allowing 10 and/or 100
BASE-T networking.
The device will be installed and
work if a firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port needs to be opened on the firewall
or NAT router.
The username and password for
the first time or after factory default
reset
Username =
admin
; password =
admin
.
Note that it’s all case sensitivity.
Forgot the username and
password
Follow the steps below:
(1) After powering on the control gateway, press the button on the
control gateway for 10 seconds and then release the reset button.
(2) It will take around 30 seconds to reboot the control gateway.
(4) Re-login the control gateway using the default IP
(http://192.168.0.253), and entering “admin” for both username
and password.
Forgot the IP address of the
device.
Check IP address of device by using the Smart Discovery program
or by UPnP Discovery or set the device to default by the Reset
button.
Smart Discovery program cannot
find the device.
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Re-power the device if the unit cannot be found within 1 minute.
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Check whether the RJ45 cable is connected to switch or router.
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If you choose PPPoE for the connection type, please be sure
your PPPoE is with static IP. The IP of control gateway needs to
be set in the control pad. If it is a dynamic IP or when IP is
changed, control pad will not communicate with control gateway
anymore. And it is the same with DHCP.
Internet Explorer does not seem to
work well with the device
We suggest Google Chrome 44.0 or later version for this device.
Z-Wave Device Installation
Cannot add Z-Wave device with
NAT control gateway
z
Please adjust the distance between Z-Wave device and gateway
by shortening the distance, and try it again.
