12
Troubleshooting
My headset
does not work
with my phone.
Headset was not in pairing mode when mobile
phone menu selections were made. See page 5
“Pairing Your Headset.”
Incorrect menu selections were made on
your mobile phone. See page 5 “Pairing Your
Headset.”
I did not enter
my PIN code/
passkey.
Your phone may support Secure Simple Pairing
and may not require you to enter a PIN code.
Your phone did not locate the headset.
Repeat the pairing process on page 5.
Incorrect menu selections were made on your
mobile phone. Repeat the pairing process on
page 5.
Callers cannot hear
me, or I cannot
hear caller/dialing
tone.
The headset is not turned on or the headset is
not connected to mobile phone. Press the call
control button for 2 seconds until you hear a
beep or see the indicator light glow blue to turn
headset on.
Your headset is out of range. Move the headset
closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your
battery using the AC power adapter supplied.
The listening volume is too low. Press the volume
key up (toward the earloop) to increase the
sound heard in the headset.
Headset does
not charge
The headset is currently in an environment that
is either too cold or too hot. Move the headset
to an environment where the temperature is
between 50F - 104F (10C - 40C).
