Plantronics Savi Office WO300 User Manual Download

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Contents

Plantronics Savi User Guide

1 Package Contents and Features ...........................

1.1 Savi Base

................................................................. 4

1.2 Savi Headset

............................................................ 5

1.3 HL10 Lifter (Optional)

............................................... 6

2 Base Set Up ...........................................................

2.1 Attaching Charge Cradle to Base

............................ 7

2.2 Connecting Base to Desk Phone

............................. 7

2.3 Connecting Power Supply to Base

.......................... 7

2.4 Positioning Base

...................................................... 7

3 Headset Set Up ....................................................

3.1 Adjust the Headband

............................................... 8

3.2 Adjust the Mouthpiece

............................................. 8

3.2 Docking and Charging the Headset

......................... 8

4 Configure and Test Call .........................................

4.1 Checking Configuration

........................................... 9

4.2 Making a Test Call with Desk Phone

....................... 9

5 Lifter Set Up (Optional) .......................................

5.1 Installing Lifter

........................................................ 10

5.2 If You Do Not Hear a Dial Tone

.............................. 10

5.3 Additional Parts (if required)

................................... 11

6 PC Set Up ...........................................................

6.1 Installing USB Cable

.............................................. 12

6.2 Installing PerSono Suite Software

......................... 12

6.3 Making a Test Call with PC

.................................... 12

7 Using Your Savi Office Professional Wireless

Headset System .................................................

Powering up Headset

.................................................. 13

Placing, Answering and Ending Calls with
Desk Phone

................................................................. 13

Placing, Answering and Ending Calls with PC ............

Switching Between Desk Phone and PC Audio

......... 14

Mixing Desk Phone and PC Audio

.............................. 14

Muting the Headset

..................................................... 15

Subscribing a Master Headset

.................................... 15

Conferencing In Up to Three Additional Headsets

...... 15

Setting Default Line to Desk Phone or PC

................... 16

Toggling On/Off Over-the-Air Subscription

.................. 16

Setting the Range

........................................................ 16

Ending Subscription

.................................................... 16

Placing the Headset in Sleep Mode

............................ 16

Subscription Button Indicator Light

............................. 16

Desk Phone and PC Talk Buttons
Indicator Lights

............................................................ 16

Talk Time ......................................................................

Desk Phone and PC Talk Buttons
“Rules to Live By”

........................................................ 17

Headset Call Control Button Functions .......................

Headset Indicator Light

............................................... 17

Headset Tones

............................................................. 17

8 PerSono Suite Software ......................................

Audio Control

............................................................... 18

Softphone Support ......................................................

Settings Screen – Headset and Base

.......................... 21

Help for Base Settings

................................................. 22

PC Panel Screen

.......................................................... 24

Advanced Settings

....................................................... 24

Security Screen

............................................................ 24

Support Screen

............................................................ 25

Updates

....................................................................... 25

9 Troubleshooting and Common Questions ...........

Summary of Contents for Savi Office WO300

Page 1: ...Savi Office WO300 WO350 Wireless Headset System with Optional HL10 Lifter User Guide ...

Page 2: ...ains instructions for setting up and using your Savi Office WO300 WO350 WO1 Base and WH300 WH350 Headset Wireless Headset System Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Refer to the CD for Animated Set Up instructions ...

Page 3: ...adset System 13 Powering up Headset 13 Placing Answering and Ending Calls with Desk Phone 13 Placing Answering and Ending Calls with PC 14 Switching Between Desk Phone and PC Audio 14 Mixing Desk Phone and PC Audio 14 Muting the Headset 15 Subscribing a Master Headset 15 Conferencing In Up to Three Additional Headsets 15 Setting Default Line to Desk Phone or PC 16 Toggling On Off Over the Air Subs...

Page 4: ...tup Guide Complete User Guide Base Power Supply Telephone Interface Cable Jack Power Jack Handset Lifter Jack 1 Package Contents and Features USB Port Desk Phone Speaking Volume PC Talk Button Indicator Light Indicator Light Desk Phone Talk Button Subscription Button and Indicator Light Charging Indicator Light Desk Phone Listening Volume Configuration Switch ...

Page 5: ... Charge Cradle WH350 Headset Binaural WH300 Headset Monaural Ear Cushions Savi WH350 Headset Features Mute Button Microphone Call Control Button Headband Indicator Light Volume Up and Down Button One model included in each package both models shown ...

Page 6: ...1 3 HL10 Lifter Optional Additional HL10 Lifter Parts If Required HL10 Lifter Accessory Jack Ringer Microphone Extender Arm For Nortel i2004 phones only Handset Lifter Arm Power Cord Height Switch Ringer Microphone Jack remove cover ...

Page 7: ... cable junction box 5 Place the handset back on the telephone cradle 2 3 Connecting Power Supply to Base 1 Connect the base power supply into the power jack on the base 2 Connect the power supply to outlet 2 4 Positioning Base The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect p...

Page 8: ...t the headset battery is charging 2 Charge for at least 20 minutes prior to the first use A full charge takes 3 hours The power indicator light will turn solid green Charging time 20 min Minimum charge before first use 3 hours Full charge Charging Indicator Light 3 2 Adjust the Mouthpiece 1 Carefully bend and shape the boom with both hands as shown Avoid bending or twisting the boom near the micro...

Page 9: ...etting for your listener A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener 8 Press the call control button on the headset to end the test call 9 Replace the handset into the desk phone cradle For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For m...

Page 10: ...e phone 3 Slide the lifter up to where it nearly touches the handset earpiece 7 Gently place the lifter on the desk phone in the pre determined position 8 Press firmly to adhere Handset Lifter Power Cord 2 Repeat steps 2 through 5 in Section 5 1 as necessary until you hear a dial tone 3 When you hear a dial tone secure the lifter as described in steps 6 though 8 4 Press the call control button on ...

Page 11: ...tabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone Use ringer microphone only when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug 3 Place ringer microphone over phone speaker Remove adhesive tape and attach For Nortel i2004 Phones...

Page 12: ...oftware is running 2 With your headset on press the PC talk button on the base 3 Dial the number using your softphone application 4 Adjust listening and speaking volume over the PC as follows For Windows XP Systems Go to the Voice tab of the Sounds and Audio Devices option in your PC control Panel Voice playback volume is your receive volume Voice recording volume is your transmit volume For Windo...

Page 13: ...ne talk button 2 Dial number 1 Short press call control button on headset or short press base desk phone talk button 2 Remove handset from cradle 3 Dial number To answer a call 1 Short press call control button on headset or short press base desk phone talk button 1 Short press call control button on headset or short press base desk phone talk button 2 Remove handset from cradle To end a call 1 Sh...

Page 14: ...Press the volume up button at least 1 seconds until the base talk button indicator light of the desired device becomes solid green Short press less than one second the base talk button of the device that you want to switch to Click the active green PC or desk phone icon to put it on hold Click the other red icon on hold to make it active Switching Between Desk Phone and PC Audio You can switch bac...

Page 15: ...ribed to the base in addition to the master headset 1 2 3 Headset Docked Headset Undocked Double press the subscription button on the base The subscription light will flash red and green When the subscription light becomes solid green the headset and based are subscribed to one another Double press the subscription button on the base The subscription light will flash red and green Press the volume...

Page 16: ...You can change your default outbound line from the base talk buttons While the system is in idle mode press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line The talk button indicator light will flash green for four seconds confirming the new setting Indicator Light PC Talk Button Desk Phone Talk Button Indicator Light M...

Page 17: ...you will hear a repeating single low tone every 15 seconds indicating the battery is low You should recharge the headset immediately If you are not on a call and press the call control button you will hear three lows tones indicating the battery is low You should recharge the headset immediately Mute Warning When mute is activated you will hear three high tones These tones will repeat every 15 sec...

Page 18: ...able interactive screen where you can mute mix the audio paths between the headset desk phone PC Audio links cannot be initiated or ended via the clickable interactive Call Audio Control Screen This can only be done by using the headset call control button or the base talk buttons Icons and Arrows Icons Gray device idle Green device active Solid red headset headset transmit muted Blinking red PC P...

Page 19: ...o bring the desk phone off hold and your multimedia will now be mixed with your desk phone audio Battery Life At the lower left corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery 100 75 50 25 Less than 5 Mins Subscribed Master Headset The single headset icon next to the battery icon shows the prima...

Page 20: ... is running on your PC You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running 2 If Skype is running on your PC Skype will notify you of the event that PerSonoSuite exe wants to use Skype Go to the new event tab located in the upper right of the Skype window and click on the red flag You then will need to click on the PerSonoSuite exe link t...

Page 21: ...ndard low off Standard Ring tone PC Sound 1 sound 2 sound 3 Sound 2 Ring tone volume PC Standard low off Standard System tones Standard low off Standard Second inbound call Ring continuously ring once ignore Ring continuously Settings Headset Settings Base Feature Settings Default General Auto answer On off Off Default Line Desk phone PC Desk phone Over the Air subscription On off On Range High me...

Page 22: ...harge cradle For information on how to subscribe a master headset to the base see Subscribing a Master Headset on page 15 For information on how to temporarily subscribe guest headsets to the base for a conference call see Conferencing in Up to Three Additional Headsets on page 15 On Range Range can be minimized to help with desk phone PC buzzing improve user density or restrict range of users Whe...

Page 23: ...tions for recommended wearing position on page 8 Off G616 G616 Acoustic Limiting provides additional hearing protection against acoustic shock When G616 Acoustic Limiting is set to ON the system provides additional acoustic shock protection Sound levels are limited to 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When G616 Audio Limit...

Page 24: ... Sensing Enabled parameter to ON the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio Sensing Enabled can be set to ON or OFF Microsoft Office Communicator Certified product Default Setting ON Standard product Default Setting OFF Security Screen PerSono Suite software allows t...

Page 25: ...lable By enabling this check box you will activate a periodic automatic check for available software and firmware updates When this parameter is enabled automatic check for updates will be activated and the frequency field will be highlighted allowing you to choose the frequency of checking for updates e g once every 3 months once every month or once every week When this parameter is disabled auto...

Page 26: ...tion persists lower the Desk Phone Listening Volume on the base Make sure there is 12 inches between your base and your computer and 6 inches between your base and your telephone I hear echo in the headset when using my desk phone Adjust the Configuration Switch The most commonly used position is A which is the default position Lower the Desk Phone Listening Volume on the base For most telephones ...

Page 27: ...our PC speakers Click OK to confirm your change For Windows Vista Systems Refer to the Sound option in your PC Control Panel Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change No audio connection to PC Unplug USB and power cables from base Reconnect power cable first Wait for power LED to illuminate then re connect USB ca...

Page 28: ...ono Suite Savi and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Windows is a registered trademark of Microsoft Corporation Nortel is a trademark of Nortel Networks Skype is a registered trademark of Skype Limited All other trademarks are property of their respective owners Patents US 5 210 791 D469 756 Australia 147229 France 651 857 651 865 Germany 40108524 4 GB Reg...

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