Minecraft Dungeons Arcade Service Manual
Online Troubleshooting
Problem
Poooible Cauoe
Soluaon
Game cannot connect to CoinUp®
server.
No IP address appears under Test
Connectons menu
No broadband internet service
Contact a local ISP to setup either
cable modem or DSL service.
Wrong router confguraton
Confgure router for DHCP (Dynamic
Host Confguraton Protocol).
Disconnected Ethernet cable
Check that Ethernet cables are
tghtly connected at both ends. An
audible click confrms tghtness.
Reboot game. In Diagnostc modet
select Onlinet then Test Connecton.
Confrm that IP address appears. The
phrase eth0 must follow IP address.
Faulty Ethernet cable
Test cable by connectng it from
another PC into router or wall jack.
Replace cable if faulty.
Faulty Ethernet wall jack.
Plug Ethernet cable into a diferent
jack.
Broadband service is down.
Contact ISP.
Faulty router
Plug Ethernet cable into diferent
jacks in router. Plug Ethernet cable
directly into DSL or cable modem
instead of router.
Replace router if faulty.
Faulty network card
Call CoinUp® service
Problem
Poooible Cauoe
Soluaon
Game has IP address and screen
says
Server Ping Success
but Test
Connecton screen reports
Database Ping failure or File
Server Ping failure.
Firewall is blocking communicaton
with server.
Read frewall documentaton.
Ensure confguraton allows ICMP
Echo.
If router has built-in frewallt check
router confguraton.
Enable communicaton on ports 80t
443t 7786t and 7787.
Database or File Server is down
Wait 30 minutes and revisit Test
Connecton screen.
If stll reportng failuret call CoinUp®
service.
Copyright © 2021 Play Mechanix™ Inc. All rights reserved.
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Summary of Contents for Minecraft Dungeons Arcade
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