7077-801F • 08/20
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E. 5 Year Warranty
GHP Group warrants that your new wood-burning stove, pellet-burning stove,
or masonry wood insert is free from manufacturing and material defects for a
period of five years from the date of sale, subject to the following conditions
and limitations.
1. This warranty is extended to the original owner only, for residential use, and
is subject to proof of purchase.
2. The new GHP Group product must be installed and operated at all times
in accordance with the installation and operation instructions supplied with
the appliance, and installation must be to local and national codes. Any
alterations, willful abuse, accident, over firing or misuse will not be covered
under warranty.
NOTE:
Some minor movement of certain parts is normal and is not a defect and
therefore, not covered under warranty.
3. The warranty is non-transferable, and is made to the original owner,
provided that the purchase was made through an authorized GHP Group
supplier. The serial number must be supplied along with the Bill of Sale,
showing the date of purchase, at the time the claim is submitted.
4. This warranty is limited to the repair or replacement of parts only, found
to be defective in material or construction, provided that such parts have
been subjected to normal conditions of use and service, after a said defect
has been confirmed by GHP Group, or an authorized representative’s
inspection. Defective parts must be shipped back (at GHP Group discretion),
transportation prepaid, to the manufacturer. Credits will be issued upon
receipt of return of the defective product to GHP Group.
5. GHP Group, at its discretion, can fully discharge all obligation with respect
to this warranty by refunding the wholesale price of the defective part(s).
6. Any installation, labor, construction, transportation or other related costs
or expenses arising from defective parts, repair, replacement or otherwise
of same, will not be covered by this warranty nor will GHP Group assume
responsibility for same. Further, GHP Group will not be responsible for any
incidental, indirect or consequent damages, except as provided by law, and
in no event shall they exceed the original purchase price.
7. All other warranties - expressed or implied - with respect to the product, its
components and accessories, or any obligations/liabilities on the part of
GHP Group are hereby expressly excluded.
8. GHP Group neither assumes, nor authorizes any third party to assume,
on GHP Group’s behalf, any other liabilities with respect to the sale of this
GHP Group product.
9. The warranties as outlined within this document do not apply to chimney
components or other products made by other manufacturers when used
in conjunction with the installation of this product. Improper use or the
use of non-approved components may nullify your warranty. If in doubt,
contact your nearest GHP Group supplier or GHP Group Customer
Service Department.
10. GHP Group will not be responsible for:
•
Downdrafts or spillage caused by environmental conditions such
as nearby trees, buildings, rooftops, hills, mountains, or ineffective
chimney design.
•
Inadequate ventilation, excessive offsets or negative air pressure
caused by mechanical systems such as furnaces, clothes dryers,
fans, etc.
11. This warranty is void if:
•
The appliance has been operated in atmospheres contaminated by
chlorine, fluorine, or other damaging chemicals.
•
This appliance has been subjected to prolonged periods of dampness
or condensation.
•
The appliance has any damage due to water, or weather damage
that is the result of, but not limited to, improper chimney/venting
installation.
•
The appliance has been subjected to will full or accidental abuse
or misuse.
•
Corrosive driftwood, manufactured logs or other fuels are used other
than as outlined in the installation and operating instructions.
•
The appliance is not maintained in good condition, including firebrick
and gaskets.
Doors with Glass and Plated Parts
Glass is warranted against thermal breakage only. To clean glass, use a ceramic/
glass cleaner or polish. Do not use ammonia based cleaners. A suitable cleaner is
available at your nearest Pleasant Hearth dealer.
DO NOT CLEAN GLASS
WHILE HOT AND DO NOT USE ABRASIVE CLEANERS.
Plated parts will not be covered under this warranty. Plated parts should be
cleaned by using denatured alcohol only and rubbed lightly with a lint-free non-
abrasive cloth. Excessive rubbing or polishing may remove the plated finish.
Plated parts may also be damaged by external chemicals.
Further Exclusions
WOOD-BURNING STOVE
Electrical components, such as the blower, are covered for five (5) years from the
date of purchase if they are included with the purchase of your stove.
This warranty will not include or extend to paint, gaskets or firebrick components,
and does not cover any removable firebox components such as brick retainers
or stainless steel air tubes.
PELLET-BURNING STOVE:
Five Year Period:
1.
Carbon steel and welded seams in the firebox are covered for five (5) years
against splitting.
2.
The steel door and hinges are covered for five (5) years against cracking.
One Year Period:
1.
Component parts such as the hopper, auger, burn-pot, baffle plate, auger
shaft and fasteners are covered for one (1) year against cracking, breakage
and welded seam separation.
2. Electrical components, accessory items, glass and the painted surface of
the stove are covered for one (1) year from the date of purchase.
IF WARRANTY SERVICE IS REQUIRED
Contact GHP Group Customer Service. Make sure you have your sales receipt
and the model/serial number of your GHP Group product.
Do not attempt to do any service work yourself, unless pre-approved by GHP
Group in writing as this will void the warranty.
GHP Group must authorize service and provide a Warranty Claim Number prior
to any warranty related service calls. Without an authorization number, any
service work will not be deemed warranty.
IMPORTANT NOTICE
BEFORE LIGHTING YOUR FIRST FIRE, REMOVE PLASTIC FILM OFF TRIM
AND CLEAN THE PLATED SURFACES WITH DENATURED ALCOHOL OR A
GOOD QUALITY, NON-ABRASIVE LIQUID GLASS CLEANER. APPLY WITH
A VERY SOFT, CLEAN CLOTH. DO NOT USE PAPER TOWELS TO CLEAN
THE PLATED PARTS. FAILURE TO CLEAN ALL MARKS AND FINGERPRINTS
FROM THE PLATED SURFACES WILL CAUSE PERMANENT DAMAGE.
NOTE:
Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages. The above limitations may not
apply to you.
GHP Group, Inc. • 6440 W. Howard St. • Niles, IL 60714
KEEP THIS WARRANTY
Serial #_________________________
Model #______________
Date Purchased________________________
