customerservice@ghpgroupinc.com
35
7077-801F • 08/20
Symptom
Possible Cause
Corrective Action
Plug in appliance -
No response.
No Power to outlet.
5 amp fuse defective or blown
Snap disc tripped or defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Unit Will Not Light
No Fuel
Out of fuel.
Vacuum switch not closing, no vacuum.
Hopper lid open.
Defective hopper switch.
Feed System is Jammed
Feed motor not plugged in
No Igniter
Igniter not plugged in
Igniter not centered
Igniter defective
Firepot Plugged
Firepot dirty
Firepot in backwards
Too much debris in the bottom of the firepot
Check hopper. Fill with fuel.
Check exhaust blower is plugged in and operating.
Check vacuum switch is plugged in
Check vacuum hose is in good condition clear
and connected at both ends
Make sure venting system is clean
Make sure front door is closed
Check vacuum switch fitting on side of feed tube
for blockage
Close Hopper Lid
Check hopper switch operation
Inspect and un-jam the feed assembly
Reconnect feed motor
Plug the igniter in
Center the igniter
Igniter seated in chamber completely
Replace igniter
Clean firepot
Clean below the firepot
Put the firepot in the correct direction
Clean firepot
Fire starts but goes
out
Firepot is dirty
Exhaust path and/or venting is plugged
Exhaust sensor cannot read correct
temperature
Exhaust path is dirty
Exhaust probe is not attached to outlet
Exhaust probe is not plugged in to the board
Exhaust probe is defective (error code
may result)
Clean firepot. Check flue vent for obstruction
Inspect and clean exhaust path and venting clean
firebox including behind the baffles
Inspect and clean the exhaust outlet especially
the right side wall.
Remove the right side panel and inspect to see
if the exhaust probe is attached and tight against
the exhaust outlet
Plug the probe into the board
Replace the exhaust probe
Unit start and stops
frequently when
operating in the
automatic mode
Area were the unit is installed heats and
cools quickly depending on installation
configuration. Tight spaces also may have an
effect on the on/off cycling of the unit.
Ambient probe
Probe touching heated surface
Check the proximity to doors and windows and/
or insulation factor of the structure. If heat loss
is quick the unit may need to run on max or
minimum.
Inspect the probe and make sure it is not touching
a surface that heats and cools quickly. The
ambient probe has additional wire inside rear
cavity which can be used to increase the distance
from the unit.
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.
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Troubleshooting
