Section 5. Maintenance and Troubleshooting
48
PlexWriter 12/10/32S Operation Manual
Troubleshooting: Reading from a Disc
Symptoms
PlexWriter drive has read errors, may not respond when accessed from My
Computer or Explorer, or cannot run a program.
Message “Not Ready Reading Drive (X)” or “Error accessing drive”.
Possible Cause #1
•
Defective CD-ROM, CD-R, or CD-RW disc.
•
A fingerprint, contaminants, or scratches on the disc’s surface may prevent the
drive from reading or writing data.
Solution #1
•
Clean the disc as detailed on page 40.
•
Try a different disc.
Possible Cause #2
•
Disc is badly manufactured.
Solution #2
•
Try a different disc.
Possible Cause #3
•
Bad connection between the PlexWriter drive and the motherboard, or between
the PlexWriter drive and the SCSI board.
Solution #3
•
Inspect the SCSI cable and drive for recessed, broken, or bent pins.
•
Inspect the SCSI ribbon cable for any signs of distress, such as kinking.
Possible Cause #4
•
CD-Audio disc in the drive. Audio CDs do not have computer data, so typing
computer commands in DOS while an audio disc is in your drive gives an error
message.
Solution #4
•
Use a data CD in the PlexWriter drive.
Possible Cause #5
•
Disc is inserted upside down.
Solution #5
•
Eject the disc and load it with the label or text side up.
Possible Cause #6
•
Blank CD-R or CD-RW disc is inside the drive.
Solution #6
•
Remove the disc from the drive and test it by using another disc
