Section 5. Maintenance and Troubleshooting
52
PlexWriter 12/10/32S Operation Manual
Possible Cause #3
•
Disc inserted upside down.
Solution #3
•
Eject the disc from tray and load it with the label side up.
Possible Cause #4
•
Lack of hard disk capacity.
This varies with different software packages. Contact the software vendor or
check their documentation for recommendations.
Solution #4
•
Delete other files from your hard disk to free up sufficient space; or use another
hard disk.
Symptoms
CD-R or CD-RW software cannot detect PlexWriter.
Possible Cause #1
•
Power connector is not attached to PlexWriter.
Solution #1
•
Ensure the computer’s power cable is securely attached to the PlexWriter’s
power connector.
•
When the computer’s power is turned ON, confirm that the PlexWriter’s
indicator LED is illuminated briefly, then is extinguished.
•
Try connecting another power cable to the PlexWriter.
Possible Cause #2
•
SCSI cable isn’t connected properly.
Solution #2
•
Ensure that the SCSI cable is securely inserted, and is not damaged. Check the
connector pins to ensure they are not bent.
Possible Cause #3
•
You are using authoring software other than that bundled with your PlexWriter.
Solution #3
•
Use the authoring software provided with the PlexWriter.
•
To use other types of authoring software, contact the supplier and ensure the
software supports the PX-W121032T CD-RW drive. Supported software lists can
also be found on the Plextor web site at www.plextor.com.
