Section 6. Maintenance and Troubleshooting
PX-B310U/ PX-B310SA Installation and Users Manual
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Troubleshooting
If you have problems during or right after installation of your drive, first
make sure the drive is recognized. If you still have problems, visit the
Plextor web site for tips and troubleshooting help.
Make Sure the Drive Is Recognized
If you’re having trouble after installation, make sure the PX-B310U or
PX-B310SA drive is recognized by your computer. To check whether
the drive is recognized:
To see if the drive is recognized in Windows:
1.
Turn the computer ON. After the computer boots up, you should see
the Windows display.
2.
Open Windows Explorer or My Computer and ensure there is an
icon for the Plextor drive, the hard disk, and another DVD or CD-
ROM drive, if present. The Plextor icon may be D: or E: or another
designator.
3.
If the PX-B310U or PX-B310SA drive is not recognized in
Windows, reboot the computer and use your computer’s setup
program to program the BIOS to recognize it.
NOTE:
Refer to the computer’s documentation for information on how
to run the motherboard BIOS setup program.
For the PX-B310U, verify the USB connection and
compatibility.
For the PX-B310SA, verify the SATA chipset supports the
ATAPI Command set. Use your computer’s motherboard BIOS
setup program to enable SATA/IDE/ATAPI as needed for your
configuration.
Note that if your computer’s SATA chipset is dedicated for SATA
RAID, the connection may not support optical disc drives like the
PX-B310SA. Consult your motherboard manual or vendor website
for assistance in configuration or for questions of compatibility.
