Appendix
C:
Customer
Service
and
Warranty
If
you
encounter
problems
with
your
scanner,
please
review
the
installation
instructions
and
troubleshooting
suggestions
contained
in
this
guide.
Visit
our
website
for
more
customer
service
information.
For
further
assistance
call
our
customer
support
phone
number
listed
on
the
website.
One
of
our
representatives
will
be
happy
to
assist
you
from
Monday
through
Friday
in
office
working
hours
as
shown
below:
Europe
9:00
a.m.
–
5:30
p.m.
(CET)
Other
Countries
or
Areas
9:00
a.m.
–
6:00
p.m.
Taiwan
Time
To
avoid
delays,
please
have
the
following
information
available
before
calling:
Scanner
name
and
model
number
Scanner
serial
number
(located
at
rear
of
scanner
near
port
connectors)
A
detailed
description
of
the
problem
Your
computer
manufacturer
and
its
model
number
The
speed
of
your
CPU
(Pentium
133,
etc.)
Your
current
operating
system
and
BIOS
(optional)
Name
of
software
package(s),
version
or
release
number
and
manufacturer
of
the
software
Other
USB
devices
installed
Service
&
Support
Information
(For
EU
country
only)
Where
appropriate,
the
period
of
availability
of
spare
parts
and
the
possibilities
of
upgrading
products
information.
Please
ask
local
distributors
and
suppliers
for
spare
parts
information
and
product
upgrade
information.
Information
requested
by
relevant
Implementing
Measure.
Please
ask
local
distributors
and
suppliers
for
the
related
information
of
Implementing
Measure
test
report.
Do
not
dispose
anything
of
products
before
you
ask
local
distributors
and
suppliers
to
get
correct
information
for
decreases
of
environmental
impact
with
right
methods
and
procedures.
If
you
want
to
disposals
the
product
and/or
an
accessory,
please
ask
local
distributors
and
suppliers
to
get
the
contact
information
of
nearest
disposal
manufactures.
If
you
have
any
maintenance
inquiry,
please
ask
local
distributors
and
suppliers
to
get
the
contact
information
of
nearest
maintenance
center
in
order
to
extend
the
product
usage
life
time.
If
you
want
to
maintain
and
clearance
the
product,
please
ask
local
distributors
and
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