Appendix
C:
Customer
Service
and
Warranty
If
you
encounter
problems
with
your
scanner,
please
review
the
installation
instructions
and
troubleshooting
suggestions
contained
in
this
guide.
Visit
our
website
for
more
customer
service
information.
For
further
assistance
call
our
customer
support
phone
number
listed
on
the
website.
One
of
our
representatives
will
be
happy
to
assist
you
from
Monday
through
Friday
in
office
working
hours
as
shown
below:
Europe
9:00
a.m.
–
5:30
p.m.
(CET)
Other
Countries
or
Areas
9:00
a.m.
–
6:00
p.m.
Taiwan
Time
To
avoid
delays,
please
have
the
following
information
available
before
calling:
Scanner
name
and
model
number
Scanner
serial
number
A
detailed
description
of
the
problem
Your
computer
manufacturer
and
its
model
number
The
speed
of
your
CPU
(Pentium
133,
etc.)
Your
current
operating
system
and
BIOS
(optional)
Name
of
software
package(s),
version
or
release
number
and
manufacturer
of
the
software
Other
USB
devices
installed
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