Appendix A
31
Symptom Possible Solutions
During printing
only garbage
prints
•
Purchase a shorter printer cable and try it.
Sometimes when information has to travel a long
distance it becomes distorted. Shortening the printer
cable can decrease the possibility of
information becoming damaged.
Unable to find
scanner
•
Check your computer
parallel port to see if it
an EPP by entering computer
BIOS. If the
parallel port mode is set at ECP or SPP, change to
EPP. Save and exit BIOS and run Windows. Enter
the Scanner Utility and click the proper address and
EPP. Choose Verify Port. If your computer does not
support EPP, please purchase an EPP port.
•
Make sure the printer
power is on if it is
connected to the rear of scanner.
The computer
mouse,
keyboard, or
floppy drive do not
work
•
Upgrade printer port, or controller card to an EPP
interface.
•
Enter BIOS and change the printer port to EPP and
its address to 278, or 378.
•
If the above steps do not solve your problem, add the
following statement to the SYSTEM.INI file below
the heading "[386Enh]:"
PORT_CHIPCONTROL=1
Action Manager
does not pop-up
after selecting the
scanner
button
•
If you have a printer connected to the scanner, it can
cause the Action Manager access button not to work.
Disconnect printer cable from scanner and press
blue button.
•
Make sure Action Manager is open. To open Action
Manager, enter the Scanner Program Group and
click on the Action Manager icon.
Cannot scan to
application
software
•
Look at the Scanner Setup option inside of the
application and make sure the correct scanner is
chosen.
•
Check all connections and make sure they
e
secure and correct.
Summary of Contents for OpticPro
Page 6: ...vi ...
Page 10: ......
Page 11: ...Chapter I Chapter I Hardware Installation ...
Page 15: ...Chapter I 5 10 Install the scanner software see Chapter II Software Setup page 7 ...
Page 16: ......
Page 17: ...Chapter II Chapter II Software Setup ...
Page 20: ......
Page 21: ...Chapter III Chapter III Usage and Maintenance ...
Page 26: ......
Page 27: ...Chapter IV Chapter IV Using TWAIN ...
Page 39: ...Appendix Appendix A Troubleshooting ...
Page 42: ......
Page 43: ...Appendix B Appendix B Customer Service and Warranty ...
Page 45: ...Appendix C Appendix C Index ...
Page 47: ......