Appendix B:
Customer Service and Warranty
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
Visit our website www.plustek.com for more customer service information. For
further assistance, visit our website or call our customer support phone number listed
on the website. One of our representatives will be happy to assist you from Monday
through Friday during office working hours as shown below:
Europe
9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas
9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number (located at the bottom of the scanner)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer
of the software
Other USB devices installed
Service & Support Information
For information about product spare parts product upgrades, please ask local
distributors and suppliers.
Information about the Implementing Measure test report, please ask local
distributors and suppliers.
Do not dispose anything of the product before asking local distributors and
suppliers about the right disposal methods and procedures in order to decrease the
environmental impact.
If you want to dispose of the product and/or an accessory, please ask local
distributors and suppliers to get the contact information of your nearest electronic
disposal center.
If you have any maintenance inquiry, please ask local distributors and suppliers to
get the contact information of nearest maintenance center in order to extend the
product usage life time.
If you want to maintain and/or have the product cleaned, please ask local
distributors and suppliers to get the right information of nearest stores.
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