Troubleshooting
Malfunciton
Possible Reason
Solution
Device does not turn on
or turns on but only the
logo is loaded
Battery is low
Charge the battery
A book does not open
- the message
Book is
probably damaged or
protected
appears, or
nothing happens at all
The book is damaged
If the book was down-
loaded from the online
store try to re-load it
again. If the file opens
on your SC, but does
not open on the Device,
save the book in another
format (TXT, DOC, SDF).
Html book opens but is
displayed incorrectly.
For example, there are
empty pages, some part
of the text is missing etc.
HTML-files contain
non-text elements
(frames, JAVA-scripts,
flash-elements)
Save the page in TXT
format
Book opens but various
symbols, question marks
etc. are displayed instead
of letters
Incorrect encoding
Switch to reading mode,
select
Settings
and
change encoding
No response when you
press any key
Sometimes (e.g., when
downloading damaged
or too large books) the
Device may freeze
Close the frozen ap-
plication by pressing the
Home
key for 1–2 sec.