Polaris Automatic Gate Operators SL2000, Installation Manual

23

WARRANTY

WARRANTY

You may obtain additional copies of this manual from our web site at 

www.polarisgate.com, or contact Polaris Gate Operators 

at: 608 Tierra Montana Lp, Bernalillo, NM 87004, 1-877-313-8902..

Two Year Limited Warranty

Limited Warranty Coverage

If your Automatic Gate Operator (sometimes also referred to as the 

“Product”) does not work properly because of a defect in materials or 

workmanship, Polaris Gate Operators will, for the length of the period 

indicated below, which starts with the date of the original purchase by 

the first non-consumer purchaser (the “Limited Warranty period”), at its 

option either (a) repair your Product with new or refurbished parts, or 

(b) replace it with a new or a refurbished Product. The decision to repair 

or replace will be made by Polaris.

Parts 

Labor

Two (2) Years 

Two (2) Years

During the “Labor” Limited Warranty period there will be no 

charge for labor. (Note: labor applies only to the repair of the 

Product at an Authorized Repair Center. It does not apply to 

removal or installation of the Product any purchaser’s premises). 

During the “Parts” Limited Warranty period, there will be no 

charge for parts.

You must ship your Polaris Automatic Gate Operator to Polaris during 

the applicable Limited Warranty period. This Limited Warranty excludes 

both parts and labor for batteries, antennas, and cosmetic parts (such 

as the Product housing). This Limited Warranty only applies to Products 

purchased in the United States. This Limited Warranty is extended 

only to the original non-consumer purchaser (“you” or “your”) of a new 

Product that was not sold “as is”.

Limited Warranty Service

For assistance in the continental U.S.A. in obtaining the benefit of 

the Limited Warranty please carefully follow these steps: 
1) Complete carefully all troubleshooting procedures in the 

Maintenance and Troubleshooting Guide in this Manual.
2) If you are still unable to solve the problem, contact Polaris Gate’s 

technical support at 1-877-313-8902. Please have the model and 

serial number of the Product available to give to the customer service 

representative. The customer service representative will provide further 

assistance or authorize repair or replacement, as appropriate.
3) If repair or replacement is appropriate you will be given a return 

authorization number (RMA#). This RMA# must be visible on all 

documents and packages returned to Amazing Gates.
4) Carefully pack the defective Product or Product part in a sturdy 

shipping carton, include (i) a letter detailing the complaint, (ii) 

a daytime phone number where you can be reached, (iii) your 

name and address for any return, (iv) your sales receipt/proof 

of purchase, and (v) the RMA# on all correspondence and the 

shipping carton.
5) Prepay the freight and insure the defective Product or Product 

part against shipping damage. Note that defective Products or 

Product parts shipped freight collect will not be accepted.

6) Ship the carton to: Polaris Gate Operators, 608 Tierra Montana Lp, 

Bernalillo, NM 87004.

IF REPAIR OR REPLACEMENT IS NEEDED DURING THE LIMITED 

WARRANTY PERIOD, YOU WILL BE REQUIRED TO FURNISH 

A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE 

OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. 

YOU WILL BE CHARGED FOR THE REPAIR OF ANY PRODUCT 

OR PRODUCT PART RECEIVED WITHOUT SUCH PROOF 

OF PURCHASE OR FOR REPAIRS REQUESTED AFTER THE 

APPLICABLE LIMITED WARRANTY PERIOD. 

Limited Warranty Limitations and Exclusions

This Limited Warranty ONLY COVERS failures due to defects in 

materials or workmanship, and DOES NOT COVER normal wear and 

tear or cosmetic damage. The Limited Warranty ALSO DOES NOT 

COVER damages which occurred in shipment, or failures which are 

caused by products not supplied by Polaris, or failures which result 

from accidents, misuse, abuse, neglect, mishandling, misapplication, 

modifications or alterations, faulty installation, connection to an 

improper power source, set-up adjustments, misadjustment of controls, 

improper maintenance, power line surges, damage from acts of God 

such as lightning, wind, fire, flood or insects, introduction of sand, 

humidity or liquids, commercial or rental use or service by anyone 

other than an Authorized Repair Center.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS STATED UNDER 

“LIMITED WARRANTY COVERAGE”. POLARIS AUTOMATIC GATE 

OPERATORS IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 

DAMAGES RESULTING FROM THE USE OF THE PRODUCT, OR ARISING 

OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this 

excludes damages for lost time, lost calls or messages, cost of having 

someone remove or re-install an installed Product or Product part, 

travel to and from an Authorized Repair Center, etc. The examples listed 

are not an exhaustive or exclusive list, but are for illustration only). 

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED 

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR 

PURPOSE, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some States do not allow the exclusion or limitation of incidental 

or consequential damages, so the above limitation or exclusion 

may not apply to you.

Some States do not allow limitations on how long an implied 

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also 

have other rights which vary from State to State.

PARTS AND SERVICES WHICH ARE NOT EXPRESSLY COVERED BY THIS 

LIMITED WARRANTY ARE YOUR RESPONSIBILITY.