SOFTWARE QUESTIONS
Question
Answer
Can I add more than
one vehicle to my
Garage?
Yes, you can add as many vehicles as you want into
your Garage on your account, whether they’re RIDE
or non-RIDE vehicles, to
benefit from all the Polaris app has to offer. However,
each individual Plug-In device for RIDE COMMAND
+ or factory-installed, RIDE capable
vehicles will require its own subscription.
Can more than one
person get access to
my RIDE COMMAND
+ subscription?
No. You can have the Polaris App downloaded and
logged into your account on multiple devices and the
website at once. However, we recommend that each
person using the app has their own Polaris log in.
Currently, there can only be one owner per vehicle
for RIDE purposes.
Will my RIDE
features
work if I do not have
cellular connection?
RIDE is optimized for intermittent
connectivity while on rides. The features need
cellular connection in order to communicate with the
RIDE COMMAND cloud, which enables the
technology to work consistently. Some features may
continue to operate for a brief period while there is
no connectivity. Should connectivity be lost, and a
feature does not continue to operate, the app and
the web will always show the last reported
information of this feature that was shared.
How long does it take
to activate a RIDE
account?
It may take 10 minutes or more for an Over the Air
Update to be processed. The activation process may
take 5 minutes or more to complete. During this time
your vehicle is not only activating your account but
checking your vehicle’s software for the most recent
update.
Will my dealer be able
to see diagnostic
codes I receive about
my vehicle?
No. If you receive a diagnostic code, you can tap into
the code, and it will have an explanation of the issue
along with nearby dealer contact information. You
can contact the dealer and provide them with the
issue described.
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