SOFTWARE QUESTIONS CONTINUED
Question
Answer
If I sell or get rid of my
vehicle, will the new
owner have access to
my connected vehicle
information?
No. When you sell your vehicle, you can delete your
vehicle from the Garage. This will relinquish you as
the connected owner of the vehicle and the new
owner will need to redo the activation process from
the beginning, including re-registering the vehicle in
their name. New owners can also claim the vehicle
from the previous owner, yet the previous owner will
still receive vehicle notifications if
RIDE is live.
If you wish to deactivate RIDE , you
can do so within the app or web account settings.
You can keep your vehicle in the Garage to benefit
from the Polaris App.
What do I do when
the app cannot detect
GPS signal while I am
trying to activate my
vehicle?
Locate the indicator lights on the end of the Plug-In
device. If the far-left (GPS status) and far-right
(cellular status) lights are on solid, signal is
acceptable. If either are flashing, move the vehicle to
an area with better GPS/cellular coverage and retry.
If both are on solid, turn the ignition off and wait ≥1
minute. Turn the ignition back on and wait ≥1 minute
before re-checking the lights.
If unresolved, turn the ignition off, and hold the reset
button on the end of the Plug-In device for 15
seconds. Release and wait ≥1 minute. Turn the
ignition back on and wait ≥1 minute before
re-checking the lights. If the issue persists, access
Polaris.com Help Center or contact Polaris Owner
Connections at 1-800-POLARIS.
Where can I
download the Polaris
app?
You can download the app in the Apple® App Store®
or Google Play® Store on your mobile device. For
step by step directions, please reference the
“Downloading the Polaris App” section of this user
guide.
Can RIDE
track
my location and
vehicle data even
when I do not have
cellular connection?
The Plug-In device will track your historical locations
and vehicle health information and upload those
locations to the RIDE COMMAND cloud as
connectivity is available. If cellular connection is lost
for a long period of time, the earlier data may be lost
to make room for the more recent data on the
device’s local storage.
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