9
9 Common Troubleshooting
If any problems appear when using the watch phone, please see the below solutions. If
the problems still exist, please contact your local distributor or appointed repair centers for
more assistance. The Toll free number can be found at the last page of the warranty.
9.1 Smart watch cannot power on
1. Press and hold the power button till screen reboots.
2. Check the battery power.
9.2 Smart watch cannot connect the network when installing a SIM card
1. Please make sure your SIM card is installed correctly.
2. Please confirm the effective locations of SIM network with your network supplier.
3. Please make sure your SIM card is still valid.
4. Try to select the network by hand.
5. Please try it later if the network is busy.
9.3 Smart watch cannot dial a phone call.
1. Please make sure the telephone number is correct and press the call button.
2. For international calling, please check the country code and area code.
3. Please make sure the phone is in network and not in busy status.
4. Please make sure your SIM card has available funds for calling.
5. Inquire with your network supplier (such as limit, SIM card validity and so on)
6. Please make sure you did not set the call limit in settings.
7. Please make sure you did not set the fixed dialing.
9.4 Unable to pair my smartphone with smart watch
1. Please make sure you have turned on the Bluetooth on your smartphone.
2. Please ensure you have turned on the Bluetooth power and visibility on your smart
watch(Go to the watch interface and select the Bluetooth icon
→
Bluetooth settings,
then turn on the Bluetooth power and visibility)
9.5 Smart watch can not sync SMS
1. Please make sure you have download the App in your phone
2. Please check that you have activated the Bluetooth notification function in your Android
phone after installing the App.
