FAQ’S
(FREQUENTLY ASKED QUESTIONS)
My TV does not have an optical output.
How do I connect my audio?
You have several options for connecting your audio:
Use the optical output of your source unit (cable/satellite box,
DVD player, etc.) and connect directly to the SurroundBar 3000
using the supplied optical cable.
Use the 1/8" (3.5mm) analog / headphone output of your TV
(if available) and connect directly to the SurroundBar 3000
using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog cable.
Use the RCA audio outputs (white/red pair) on your TV
(if available) and connect directly to the SurroundBar 3000
using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog
cable and 1/8" (3.5mm) to RCA adapter.
What if my provided optical cable is too short?
We did our best to provide a cable of adequate length;
however, there might be a few setup instances in which
the cable may be too short. If that is your situation,
your local electronics store will have cables that
meet your required length.
Why am I not hearing any sound from my SurroundBar 3000
when using the provided (optical) cable?
The SurroundBar 3000 is expecting the audio to be
in 2-channel format. You may need to change your
TV or cable/satellite box audio settings accordingly.
My audio sounds strange and distorted.
Your SurroundBar 3000 requires a clean, unaltered stereo
signal for proper audio performance. If the sound from
your SurroundBar 3000 is strange or distorted, then check
the audio menus of whatever source(s) are connected
to your SurroundBar 3000 and make sure any audio
processing is turned off.
Why can’t I successfully program the SurroundBar 3000
to respond to my remote control?
There are many remote control formats, and we have done
our best to make the SurroundBar 3000 compatible with the
most popular brands. However, there are likely some cases
in which the bar will not be able to learn your remote codes.
In this case, please use the remote control provided with
the SurroundBar 3000 product or try a different universal
remote control.
How do I control the SurroundBar 3000?
There are three ways to control your SurroundBar 3000:
Use the touch-sensitive buttons on the front of the bar.
Use the provided remote control.
Program the SurroundBar 3000 to respond to your existing
remote (see included instructions).
My SurroundBar 3000 was responding to commands,
but now it isn’t. What should I do?
In this rare event, simply turn off the power (switch located
on the back of the bar), wait a few seconds, and then turn
the power back on. This should restore control.
How do I erase previously learned remote
control commands?
If you have programmed your SurroundBar 3000 to respond
to a remote control and you no longer want it to do so, then
you can erase the codes by pressing the LEARN key for about
two seconds while the unit is in standby mode (power LED
is red). The SurroundBar 3000 will continue to respond
to the provided credit card remote control.
Can I adjust the subwoofer level control from the bar
keypad if I cannot locate the provided remote control?
Yes. You can control the subwoofer volume from the bar
keypad by tapping the LEARN button prior to using the
volume buttons. When you are done with the adjustment
tap the LEARN button again.
To contact Customer Service:
If you have a question or comment, please feel free to call
us or email us. In North America and Canada, call Polk Audio
Customer Service: 800-377-7655 (M-F 9-5:30 EST) or via email
polkcs@polkaudio.com. Outside the US, call 410-358-3600.
Polk Audio is a DEI Holdings, Inc. Company. Polk Audio, Polk,
The Speaker Specialists, SDA, Polk Digital Logic and SurroundBar
are registered trademarks of Polk Audio, Inc.
Products that have earned the Energy Star
®
are designed to protect
the environment through superior energy efficiency.
Manufactured under license from Dolby Laboratories. Dolby and the
double-D symbol are registered trademarks of Dolby Laboratories.
Customer Service Hours of Operation: Monday-Friday, 9
AM
-5:30
PM EST
polkcs@polkaudio.com
11
Like all wireless devices, your SurroundBar 3000 IHT may be susceptible
to RF interference from such sources as microwave ovens, WiFi computer
systems, video game systems, cordless telephones, blue tooth systems, baby
monitors and other devices. In particular, any devices operating in the 2.4GHz
band may cause intermittent wireless connections between the SurroundBar
3000 speaker and the subwoofer. It is also possible that your SurroundBar 3000
IHT System may affect other wireless systems. For the most part, you can
avoid wireless performance problems by physically separating these devices
from your SurroundBar 3000 IHT System. Maintaining a distance of several feet
or more between your SurroundBar 3000 IHT speaker and any wireless device
should prevent any mutual interference effects. If you do notice any subwoofer
signal dropouts take care to identify the root cause (most commonly having
other wireless devices too close) and resolve accordingly. Any interference
effects from a microwave oven will cease once the oven stops operating
and may be resolved on a long-term basis by increasing the physical distance
between your SurroundBar 3000 IHT System and the microwave oven.
A Note Regarding Wireless Performance:
WARNING: LISTEN CAREFULLY
Polk Audio loudspeakers and subwoofers are capable of playing at extremely high volume levels,
which could cause serious or permanent hearing damage. Polk Audio, Inc. accepts no liability
for hearing loss, bodily injury or property damage resulting from the misuse of its products.
Keep these guidelines in mind and always use your own good judgment when controlling volume:
• You should limit prolonged exposure to volumes that exceed 85 decibels(dB).
Refer to the Occupational Health and Safety Administration (OSHA) guidelines at:
www.osha.gov/dts/osta/otm/noise/standards_more.html.
