You must enter the system’s local administrator credentials to access status pages displaying a
Lock
.
Setting
Description
Active Alerts
Displays the status of any device or service with an
error status. If there’s an alert, an
Alert
displays
next to the system time.
Call Control
Displays status of the
Auto-Answer Point-to-Point
Video
setting.
LAN Properties
Displays network connection status.
Servers
▪
Displays the gatekeeper and SIP registrar server
status.
▪
Displays the active global directory server or LDAP
server status.
▪
Displays the provisioning or calendaring service
status (if enabled).
Peripheral Devices
Connection status of peripheral devices.
Check Status in the System Web Interface
Verify your system status in the system web interface.
Procedure
1.
In the system web interface, go to
Diagnostics
>
System Status
.
2.
Optional: Select
Details
next to each device or service for more information.
3.
Optional: Select
Adjust <Feature> Settings
to access the corresponding settings page.
View Call Statistics
You can look at in-call data to help you troubleshoot system issues or problems experienced by call
participants.
Procedure
1.
In the system web interface, go to
Diagnostics
.
2.
Go to
Call Statistics
.
If you’re in a call, a link to call statistics is also available on the
Dashboard
and
Active Call
page.
A list of participants displays, including their names, numbers, and the quality of their connections.
3.
Select the participant you want to see more call information about.
The following additional details about the participant display:
▪ System or application the participant is using
▪ Call type
▪ Call speed
Troubleshooting
129