Poly TC8 Paired to Inaccessible Video System
Symptom:
Your device was paired with a video system you can no longer access (for example, the video system lost
its network connection or was moved to another location). Whatever the situation, the device screen now
indicates it’s waiting to pair.
Problem:
The device is still paired to the video system but can't connect to it.
Workaround:
When this happens, there’s a reset button in the device
Settings
menu to unpair the device from the
video system.
If you can eventually access the video system it was paired with, you also should unpair the device from
the
Device Management
page. Otherwise, the device continues to display in the
Connected Devices
list
but is
Unavailable
.
Once unpaired, you can pair the device with the same video system or another video system.
Procedure
1.
In the device interface, go to
Settings
>
Reset
and select
Reset
.
Your device resets to its default configuration settings, which unpairs it from the video system.
2.
In the system web interface, go to
General Settings
>
Device Management
.
3.
Under
Connected Devices
, find the device by its MAC address (for example,
00e0db4cf0be
) and
select
Unpair
.
The device you’re unpairing should have an
Unavailable
status.
Can’t Wake the System by Touching the Monitor
Symptom:
Touching the monitor doesn’t wake your system.
Problem:
If your system’s
Display
setting is on
No Signal
, your monitor may be powering down its USB ports when
the system goes to sleep and disabling its touch capabilities.
Workaround:
1.
Configure your monitor to wake when touched.
2.
If your monitor doesn’t have this kind of setting, switch your system’s
Display
setting to
Black
.
Troubleshooting
133
