Troubleshooting
Topics:
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LED Status Indicators for the System LAN Ports
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Fix Polycom Acoustic Fence Issues with G7500
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Test Connection with Another System
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Checking the Web Proxy Configuration
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Verify Poly Lens Registration Status
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Poly Trio Audio Meter Not Displaying in System Web Interface
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A Portion of the EagleEye Cube USB Camera Name Is Cut Off
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Monitor Loses Signal After Monitor Swap
Refer to the following topics to help you diagnose and fix problems while using your system.
Logs
Logs contain information about system activities and configurations to help you troubleshoot issues.
Note:
If your system experiences a sudden loss of power, your system loses all logs since the last
system reboot or log download.
Consolidated System and Peripheral Device Logs
Event information about your system and some of its connected devices are available in a single log
package.
The system log package includes details about the following devices:
• Cameras (see your video system’s latest
Release Notes
for supported models)
• Poly TC8 device
• Poly Trio system (see your video system’s latest
Release Notes
for supported models)
• Poly IP Table Microphone (G7500 only)
• Poly IP Ceiling Microphone (G7500 only)
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