I can’t hear a dial tone in the
headset.
• Make sure your headset is charged.
• Make sure your headset is paired to base. See
• Press the base's corresponding Audio button.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default
A
works for most phones.
ATTENTION
Use configuration
D
for Cisco phones. Cisco phones
connected with EHS cable use configuration
A
.
• Make sure your desk phone is connected correctly to your base.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See
• If the volume is still too low, adjust the desk phone listening
volume on the base. See
I hear static.
• Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See
.
The sound is distorted.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
.
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See
.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
.
I hear echo in the headset.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
.
• If the audio level is too low in this position, increase the headset
.
Troubleshooting
Headset
15
