If the Plantronics software is not installed and you do not
have a compatible softphone, you must first press the
headset Call button and then use the softphone interface to
place/answer/end calls.
Restart your computer.
How do I interact with Microsoft
Teams on my Teams-certified
headset system?
• Tap your headset's Call button to interact.
• Tap your base's Teams
button to interact with Microsoft
Teams or to view notifications.
NOTE Teams model and app required.
Does my Microsoft Teams-
certified headset system work
with other softphones?
Yes, while your headset is optimised for Microsoft Teams, it
can be configured to use with other supported softphones.
Set your target phone by going to Poly Lens Desktop App >
Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
Speaking and/or listening volume
is too low or too high.
Adjust headset listening volume.
Adjust listening/speaking volumes in the computer's sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone
application.
The sound is distorted or I hear
an echo in the headset.
Reduce speaking and/or listening volume on the computer
using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the
headset.
I can no longer hear any audio
through my PC Speakers.
Change the default sound device by going to your Sound
Control Panel (Windows) or your Sound System Preferences
(Mac) and selecting your PC speakers or internal speakers.
No audio connection to PC.
Unplug USB adapter and then reconnect it.
Quit and then re-start your PC or softphone application.
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