Poly SYNC 20 Series User Manual Download

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Poly Sync 20/Sync 20+ Series

Bluetooth Speakerphone

User Guide

PLANT POLYCOM.

NOW TOGETHER AS

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Summary of Contents for SYNC 20 Series

Page 1: ...Poly Sync 20 Sync 20 Series Bluetooth Speakerphone User Guide PLANTRONICS POLYCOM NOW TOGETHER AS ...

Page 2: ... Configure USB adapter 7 Charge 8 Check battery status 8 Charge 8 Charge your mobile phone 8 Load software 9 Update firmware 9 Daily Use 10 Power 10 Answer or end a call 10 Launch Microsoft Teams Teams model only 10 Mute Unmute 10 Volume 10 Voice assistant smartphone feature 10 Customize your speakerphone 10 More Features 11 Attach lanyard 11 Troubleshoot 12 What s in the box 13 Support 14 2 ...

Page 3: ... Activate your speakerphone by connecting the USB cable to a power source before first use 1 Connect speakerphone USB cable to a wall charger or computer When your speakerphone is activated the LED bar lights up 2 Connect or pair your speakerphone to take calls or stream media First time setup 3 ...

Page 4: ...se Power Device Controls Headphones Camera Headset Lock Indicator Light ANC Timer Custom Button Device Controls Headphones Mobile Computer Camera Headset M i c M i c M u t e Music Devices Phone Scaled to 45 of full size Pause play media default Customize feature in Poly Lens App Press to interact with Microsoft Teams Teams model only desktop application required Volume down Mute unmute Volume up C...

Page 5: ...rphone NOTE Adapter design may vary Standard LEDs USB LEDs What they mean Flashing red and blue Pairing Solid blue Headset connected Flashing blue On a call Solid red Mute active Flashing purple Streaming media from computer LEDs when Microsoft Teams is detected USB LEDs What they mean Flashing red and blue Pairing Solid purple Headset connected Flashing blue On a call Solid red Mute active Pulsin...

Page 6: ...he Bluetooth USB adapter into your computer 2 Connection is successful when you hear PC connected and the USB adapter turns solid NOTE Adapter design may vary Pair USB adapter again Your USB adapter is pre paired to your speakerphone In the event that your adapter is disconnected or if bought separately manually pair the adapter to your speakerphone 1 Insert the Bluetooth USB adapter into your lap...

Page 7: ...ndows 1 To conﬁgure your Bluetooth USB adapter to play music go to Start menu Control Panel Sound Playback tab Select Plantronics BT600 set it as the Default Device and click OK 2 To pause music when you place or receive calls go to Start menu Control Panel Sound Communications tab and select the desired parameter Mac 1 To conﬁgure the Bluetooth USB adapter go to Apple menu System Preferences Soun...

Page 8: ...the speakerphone via USB using your computer or a wall charger not provided The LED bar pulses while charging and turns solid white when fully charged Allow 4 hours for a full charge NOTE For faster charging connect to a wall charger or to your computer s quick charge USB port if available With the speakerphone powered on charge your phone by connecting your phone s charge cable to the speakerphon...

Page 9: ...Poly device Update your firmware using your computer with Poly Lens App Download at poly com lens While updating firmware Do not use your Poly device until the update is complete Disconnect your Poly device from paired devices such as phones tablets and computers Do not start a second update from a second device Do not stream media Do not answer or place a call Load software Update firmware 9 ...

Page 10: ...d During an active call press the Mute button to mute or unmute the microphones Manage mute settings in Poly Lens App Press the Volume up or down buttons to increase or decrease volume Siri Google Assistant Cortana Press and hold the Call button for 2 seconds to activate your phone s default voice assistant Wait for the phone prompt to activate voice dialing search and other smartphone voice contr...

Page 11: ...lanyard slot is located on the side of the speakerphone NOTE Lanyard is included in box 1 Insert the loop through one side of the slot and push through to the other side 2 Thread the lanyard through the loop and pull to secure More Features Attach lanyard 11 ...

Page 12: ...e USB cable to a wall charger or to your computer s quick charge USB port if available Teams model only How do I interact with Microsoft Teams Tap the Teams button to quickly open and use Microsoft Teams Teams model is compatible with Microsoft Teams desktop app Teams mobile app is not supported How do I customize the Rocket button feature Ensure Poly Lens Desktop App is loaded on your computer Cu...

Page 13: ...Contents may vary by product Speakerphone Carrying case Bluetooth USB Adapter Poly Sync 20 only Lanyard Quick start guide What s in the box 13 ...

Page 14: ...Poly logo are trademarks of Plantronics Inc Bluetooth is a registered trademark of Bluetooth SIG Inc and any use by Plantronics Inc is under license All other trademarks are the property of their respective owners Manufactured by Plantronics Inc Model ID SY20 SY20 M USB A USB C may be followed by BT600 or BT600C System Poly Sync 20 has a SY20 SY20 M speakerphone Poly Sync 20 has a SY20 SY20 M spea...

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