Poly Trio 8500, User Manual

Page 1: ...inistering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2020 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of their respective owners ...

Page 2: ...g the Phone s Local Interface 10 Sign In Using a Web Browser 10 Sign Out of Your Phone 11 Poly Trio with Teams Settings 12 Lock Your Phone in Microsoft Teams 12 Set a Lock PIN 12 Enable Phone Lock 13 Unlock Your Phone 13 Disable Phone Lock 13 Connecting to Wi Fi in Microsoft Teams 13 Enable Wi Fi in Microsoft Teams 13 Connect to Wi Fi in Microsoft Teams 14 Change the Default System Language 14 Cha...

Page 3: ...af or Hard of Hearing 18 Users with Limited Mobility 18 Users Who Are Blind Have Low Vision or Have Limited Vision 19 Turn on High Contrast Mode 19 Adjust the Onscreen Text Size 19 Correct for Color Blindness 20 Troubleshooting 21 View System Information 21 Reboot Your Phone 21 Contents 2 ...

Page 4: ...nt Management Product Related Legal Notices and Documents Software downloads The Polycom Document Library provides support documentation for active products services and solutions The documentation displays in responsive HTML5 format so that you can easily access and view installation configuration or administration content from any online device The Polycom Community provides access to the latest...

Page 5: ... may not be enabled or may operate differently on your device Additionally the examples and graphics in this guide may not directly reflect available options or what your device screen displays Product Overview of Poly Trio Systems Poly Trio systems support audio only conference calls with Microsoft Teams voice platforms Poly Trio systems support the following features Placing answering and managi...

Page 6: ...peaker and microphones Sends your audio to call participants and provides audio output for the ringer and speakerphone 2 USB host port Enables you to connect a USB flash drive to the system to record calls 3 USB device port Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content 4 Volume keys Adjusts the volume of the audio from the speake...

Page 7: ...calls 3 USB device port Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content 4 NFC Enables you to connect a Bluetooth capable mobile phone or tablet using Near Field Communication NFC 5 Touchscreen Enables you to select items and navigate menus on the touch sensitive screen 6 Mute key Mutes the microphones during calls and conferences T...

Page 8: ...nsor Wakes the system when it detects user movement nearby Note Don t press on the proximity sensor Doing so may damage the sensor and the system 4 USB ports The USB host port found on the side of the phone enables you to connect a USB flash drive to record calls The USB device port found on the bottom of the phone enables you to connect a computer using a micro USB cable to use the system as a sp...

Page 9: ...rs Displays special characters Change the Keyboard Layout When you set the phone language and country the phone uses the default keyboard layout for that language For example setting the phone language to French sets the phone to the AZERTY keyboard layout You can enable multiple languages for the phone and switch between keyboard layouts Procedure 1 On the phone s keyboard long press and release ...

Page 10: ...y Control Panel displays with call application icons You can swipe downwards a second time to expand the panel and display the icon names 2 To switch to your desired call application select its icon from the Poly Control Panel Cycle Through Call Applications You can switch call applications on Trio C60 systems using the Nav Bar at the bottom of the system s screen Procedure 1 On the Nav Bar tap th...

Page 11: ...time Sign In Using the Phone s Local Interface Sign in to Microsoft Teams using the phone s local interface Procedure 1 Select Sign in 2 Enter your Microsoft account name and select Next 3 Enter your Microsoft password and select Sign in Sign In Using a Web Browser Sign in to Microsoft Teams using a web browser Procedure 1 Select Sign in 2 Select Sign in from another device A URL and code display ...

Page 12: ...ne After you sign out of Microsoft Teams you can t make calls or view upcoming meetings You must sign back in to Microsoft Teams to use the phone Procedure 1 Go to Menu Settings If the phone uses a Common Area Phone CAP account go to Device Settings Advanced 2 Select Sign out 3 Select OK Signing In to Your Phone 11 ...

Page 13: ...n enable your phone s lock screen in Teams Locking your phone prevents unauthorized people from placing or answering calls It also prevents anyone from viewing or modifying phone information such as your directory call lists or favorites When you lock your phone you can do the following Place outgoing calls to emergency and authorized numbers only Answer incoming calls Set a Lock PIN After you set...

Page 14: ...rio systems support wireless connectivity in Microsoft Teams mode Note the following when connecting to Wi Fi You can t use Wi Fi and Ethernet simultaneously to connect the Poly Trio system to your network When you connect the system to your network over Wi Fi you can only place audio calls Poly Trio systems don t support Wi Fi captive portals or Wireless Display WiDi Enable Wi Fi in Microsoft Tea...

Page 15: ...mize the clock format that displays onscreen Procedure 1 Go to Settings Device Settings Basic Preferences Clock Time Format 2 Select from either 24 hour or 12 hour clock formats Adjusting the Backlight Intensity and Timeout You can adjust the display s backlight intensity and set a timer so the screen dims after a certain period of idleness If desired change settings for the following backlight co...

Page 16: ...y 5 Select the intensity you want and select Back 6 From the Backlight Intensity screen select Maximum Intensity 7 Select Up or Down to increase or decrease the maximum intensity Set the Backlight Timeout After a certain amount of idle time the backlight turns off to save power The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long ...

Page 17: ... turns off after a certain period of idle time to conserve energy You can determine the period of time that the phone is idle before the screen turns off and you can set different idle timeouts for office hours and off hours The phone exits power saving mode if an event occurs for example if there is an incoming call or message You can update the following power saving settings Office Hours When y...

Page 18: ...wer saving mode initiating when you use the phone Tip Once you press a key or tap the screen on touchscreen models the phone uses the idle timeout period with the highest value Procedure 1 Go to Basic Power Saving Timeouts 2 Configure the following options Office Hours Idle Timeout The number of minutes 1 to 600 the phone waits during office hours before starting power saving mode Off Hours Idle T...

Page 19: ...s Icons on the screen indicate when the system has new messages Adjustable ringer and call volume You can change the volume of the ringer to suit your needs Also you can separately control the call audio volume Visual notifications Status and icon indicators let you know when you have incoming outgoing active or held calls Indicators also alert you of the device s status and when features are enab...

Page 20: ...ys Poly Trio C60 volume buttons are raised and discernible to touch High contrast mode You can increase the Poly Trio C60 screen s contrast settings to more easily view objects and text on the screen Color correction You can adjust the Poly Trio C60 screen colors to compensate for certain kinds of color blindness Deuteranomaly Protanomaly Tritanomaly Turn on High Contrast Mode Enable high contrast...

Page 21: ...s On Poly Trio C60 systems you can offset the color spectrum of the onscreen colors to help compensate for certain types of color blindness Procedure 1 Select Basic Accessibility 2 Enable Color Correction and set the proper color correction from the choices below Deuteranomaly Protanomaly Tritanomaly 3 Select Save Accessibility Features 20 ...

Page 22: ...tem information for your device Procedure 1 Go to Menu Settings Device Settings 2 Select Status System Information The following information displays on the screen Model Part number P N MAC Wi Fi MAC Bluetooth MAC IP address Poly Trio software version System name Reboot Your Phone Your system administrator may ask you to reboot the phone to assist in troubleshooting Procedure 1 Go to Basic Reboot ...