Poly Voyager 4200 UC Series, User Manual

Keep your firmware up-to-date to improve performance and add new features to your
headset.

Update your firmware using your computer or mobile device with Plantronics Hub for
Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics

Hub at 

poly.com/software

. Choose:

• Plantronics Hub for Windows/Mac: With your headset connected your computer, check

Updates for available firmware update

• Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check

Settings for available firmware update

While updating firmware:

• Remove your headset from your ear. Do not use your headset or device until the update is

complete.

• Disconnect your headset from other devices such as phones, tablets and computers

• Do not start a second update from a second device

• Do not stream media on your smartphone

• Do not answer or place a call

NOTE

Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not

Disturb feature in your smartphone's settings while you update.

If you have several failed attempts at an over-the-air firmware update, or if your headset
becomes unresponsive, take the following steps:

1

Download and install Plantronics Hub for Windows/Mac at 

poly.com/software

2

Connect your headset to your computer using a USB cable

3

Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter
your Product ID (PID) to complete the recovery

Find your Product ID (PID). Choose:

• Plantronics Hub app's headset recovery instructions

• Plantronics Hub app's home screen

Update firmware

Headset recovery

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