The headset audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
• To configure the headset sound on your computer,
see
• Ensure that only one softphone application is opened
at a time.
• For best performance, ensure your headset firmware
My headset call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your headset firmware
• Ensure that only one softphone application is opened
at a time.
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Plantronics
Hub for Windows/Mac installed. See
.
• Select your softphone application in Plantronics Hub
for Windows/Mac > Softphones > Software Settings
> Target Softphone.
• Ensure the softphone you are using is supported by
viewing
.
How do I interact with Microsoft Teams
or Skype for Business?
• For Microsoft Teams, tap the Call button to
interact.
• For Skype for Business, press and hold the Call
button for 2 seconds to interact.
• Set your target phone by going to Plantronics Hub for
Windows/Mac > Softphones > Software Settings >
Target Softphone
Does my Microsoft Teams-enabled
headset work with other softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Plantronics Hub for Windows/Mac >
Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
The headset audio is cutting out during
softphone calls.
• You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See
.
Troubleshooting
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