Poly Voyager 4210 Office, User Manual

Page 1: ...Voyager 4210 4220 Office Bluetooth headset system for computer and desk phone User Guide ...

Page 2: ...adset battery status 9 Load software 10 Update firmware 10 The basics 11 Power on off 11 Adjust volume 11 Make answer end calls 11 Launch Microsoft Teams Teams model only 12 More Features 13 Play or pause audio 13 Voice assistant smartphone feature 13 Change your default line 13 Enable and use Amazon Alexa smartphone feature 13 Enable Tile 13 Online indicator 13 Corded mode audio over USB 14 Troub...

Page 3: ...s with EHS cable A Choose a desk phone setup A B C or D and connect cables A Desk phone with dedicated headset port USE Connect one end of the telephone interface cable to the back of the base Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use default con...

Page 4: ...ing end of the telephone interface cable into the open handset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use default configuration A NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port In this configuration manually remove the handset on your desk phone a...

Page 5: ...iguration A The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems NOTE Headset cradle may vary but function is the same Position Your Base 5 ...

Page 6: ...olume Call Microsoft Teams requires app Siri Google Assistant Smartphone feature Default voice assistant Play pause Next track Previous track NOTE Functionality varies by application May not function with web based apps Be safe Please read the safety guide for important safety charging battery and regulatory information before using your new headset Overview Headset overview 6 ...

Page 7: ...phone listening volume 5 Charging LED 12 Desk phone speaking volume 6 USB port 13 Desk phone configuration switch 7 Power jack 1Electronic hookswitch cable EHS cable Electronically and automatically answers ends a desk phone call Enables remote call control with your headset 2HL10 lifter Automatically lifts handset and returns it to the cradle Enables remote call control with your headset Base ove...

Page 8: ... 2 connections simultaneously this includes the base 1 To put your headset in pair mode slide and hold the Power switch away from the off position until you hear pairing and the headset LEDs flash red and blue 2 Activate Bluetooth on your phone and set it to search for new devices iPhone Settings Bluetooth On Android Settings Bluetooth On Scan for devices NOTE Menus may vary by device 3 Select PLT...

Page 9: ...by placing it in the cradle The base display s battery icon turns solid blue when charging and turns off when charge is complete A full charge takes approximately 90 minutes NOTE You may also charge your headset using a micro USB cable connected to a power source Check your headset battery status With headset inactive slide and release the Power switch away from the off position Listen to the voic...

Page 10: ...s Hub App Keep your firmware up to date to improve performance and add new features to your Poly device Update your firmware using your computer with Poly Lens App Download at poly com lens While updating firmware Do not use your Poly device until the update is complete Disconnect your Poly device from paired devices such as phones tablets and computers Do not start a second update from a second d...

Page 11: ...ront of the base there are 2 Audio buttons computer and desk phone These buttons allow you to switch to a different phone line audio channel Make a call computer or desk phone 1 Tap an Audio button on your base display You hear a dial tone Desk phone only Press the phone s Headset button or manually remove the handset if you don t have an HL10 lifter or EHS cable TIP If you do not hear a dial tone...

Page 12: ...ase The button flashes red when a call is on hold NOTE Switching 2 desk phone calls can only be done from your desk phone Your base and headset each have a Teams button to quickly open and use the Microsoft Teams desktop app The base Teams button illuminates when you have a meeting or notification TIP Your headset s Call button is also a Teams button When not on a call tap the Teams button to view...

Page 13: ... in all languages and countries 1 Enable Alexa A Pair the headset to your mobile device B Download or update your Plantronics Hub mobile app software if necessary Download poly com software C Launch Plantronics Hub app and ensure that your headset firmware is up to date D From Plantronics Hub main menu choose Apps Amazon Alexa Enable E Launch the Amazon Alexa app and follow the instructions to set...

Page 14: ...ce by using density friendly corded mode 1 Disconnect your Bluetooth USB adapter from your computer 2 Connect your headset directly to your computer with the provided 1 5 m USB cable 3 Power off your headset to use density friendly corded mode NOTE Your headset battery charges while in corded mode Corded mode audio over USB 14 ...

Page 15: ...set to a higher setting if necessary Adjust the headset s listening volume See Adjust volume If the volume is still too low adjust the desk phone listening volume on the base See Adjust volume Can I connect my headset to a mobile phone and the base at the same time Yes your headset remembers up to 8 devices but connect to up to 2 devices at a time That includes your base I hear static Make sure th...

Page 16: ...that the headset is paired to your smartphone See Voice assistant The handset lifter is installed but does not lift the handset Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base When I dial from my softphone application nothing happens Ensure your headset is charged Ensure your headset is paired to the base See Pair headset to base Ensure that Poly Len...

Page 17: ...ple menu System Preferences and click Sound Click Output and then select Internal Speakers or your speaker choice Teams model only How do I interact with Microsoft Teams Tap the headset Call button or your base s Teams button to quickly open and use Microsoft Teams See Launch Microsoft Teams Set your target softphone in Poly Lens Desktop App Teams model only Does my Microsoft Teams enabled headset...

Page 18: ...dorp Netherlands 2021 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc Bluetooth is a registered trademark of Bluetooth SIG Inc and any use by Plantronics Inc is under license All other trademarks are the property of their respective owners Manufactured by Plantronics Inc 215647 06 09 21 ...