During a call, I get interference
and drops in sound.
Your headset is configured for optimal performance during
conference calls. Stereo telephony is on by default. To
increase Bluetooth density, change the setting from stereo
telephony to mono telephony by holding the Mute button for
four seconds while not on a call, until you hear "Wideband
stereo off."
You can also change the setting in Poly Lens Desktop App or
Plantronics Hub for Windows/Mac by going to Settings >
Wireless > Extended Range Mode.
Music from my computer is not
coming through my headset.
To configure your USB adapter to play music, see
On my Mac, if I'm listening to
streaming audio and take off the
headset, iTunes starts playing
when I put the headset back on.
This is a known issue. Turn off play/pause setting in the
sensors tab of Plantronics Hub for Windows/Mac or Poly
Lens App.
When I play music and a call
comes in, the music is too loud or
doesn't pause.
To configure your USB adapter to play music, see
The headset talk time is not
accurate.
Charge the headset fully to reset the accuracy of the talk
time prompts.
I hear an echo when not on a call.
Check and see if OpenMic is on by pressing the red mute
button on the boom when you are not on a call. Our exclusive
OpenMic feature lets you control the level of ambient noise
you hear.
17
