Polycom CX300, User Manual

Page 1: ... November 2009 1725 32504 001 Rev A1 User Guide for the Polycom CX300 Desktop Phone Microsoft Office Communications Server 2007 R2 Edition ...

Page 2: ...n of Polycom Microsoft MS DOS Windows WindowsServer Windows Vista and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc and or one or more of its licensors Disclaimer Some ...

Page 3: ...r IP network connection This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your Polycom CX300 desktop phone you are provisioned in Microsoft Office Communications Server 2007 R2 and your network is correctly configured As well read the Parts List and Safety Notices sections in this guide befo...

Page 4: ...User Guide for the Polycom CX 300 Desktop Phone iv ...

Page 5: ...unicator 2007 R2 1 7 Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone 1 7 Changing the Phone Settings 1 8 Usage Guidelines 1 10 2 Using the Basic Features of Your Phone 2 1 Placing Calls 2 2 Answering Calls 2 4 Ending Calls 2 4 Redialing Numbers 2 5 Muting the Microphone 2 5 Adjusting the Volume 2 5 Putting Calls on Hold 2 6 Forwarding Calls 2 6 Using Voice Mai...

Page 6: ... Desktop Phone vi 3 Troubleshooting Your Phone 3 1 Power and Startup 3 1 Controls Placing and Receiving Calls 3 2 Access to Systems 3 3 Audio 3 3 Microsoft Office Communicator 2007 R2 3 4 Safety Notices Safety Notices 1 Index Index 1 ...

Page 7: ...ator 2007 R2 The Polycom CX300 supports advanced functionality including High definition audio for best possible voice calls Convenient buttons for controlling calls Driver less plug and play installation This chapter contains Parts List Assembling Your Phone Features of Your Phone Before You Use Your Phone To read about the phone s basic features refer to Using the Basic Features of Your Phone on...

Page 8: ...dset optional Note Before you connect the Polycom CX300 desktop phone to your computer you must have Microsoft Office Communicator 2007 R2 version 3 5 6907 37 installed and running on your computer If Microsoft Office Communicator 2007 R2 version 3 5 6907 37 is not installed on your computer the Sign In message appears on the phone s display In this state you can use the phone as an audio device o...

Page 9: ...k on the back of the phone A list of supported headsets is available in the Voice section of Polycom s Support web site at http www polycom com support voicedocumentation Note If headsets are deployed in high electrostatic environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should tak...

Page 10: ...t the Polycom CX300 desktop phone to your computer Connect the USB cable attached to the base unit to a USB 1 1 or 2 0 port on your computer Upon powering up your phone a splash screen appears An example is shown below Note The Polycom CX300 will not work if it is connected to a bus powered USB hub ...

Page 11: ...own below The display backlight is lit when You are in a call You are changing the phone setting using the dial pad For more information refer to Changing the Phone Settings on page 1 8 Microsoft Office Communicator 2007 R2 is interacting with the phone An application running on your computer is streaming audio to from the phone After 30 seconds of inactivity the display backlight turns off 2 Redi...

Page 12: ...characters and special characters available in context sensitive applications 7 Speakerphone Key Allows for hands free communication during calls 8 Headset Key Allows you to place and receive calls through a connected headset optional accessory 9 Microphone Mute Key Mutes local microphone during calls so that others cannot hear you 10 Volume Key Used to adjust the volume of the handset speakerphon...

Page 13: ...n screen appears If the Microsoft Office Communicator 2007 R2 that is running on your computer is an older version the Upgrade Screen appears Contact your system administrator Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone Before using your phone you must verify that the Microsoft Office Communicator 2007 R2 audio settings are properly configured to route inc...

Page 14: ...he wizard Changing the Phone Settings You can modify the volume and text display settings of your phone These settings can be accessed while 5 settings is displayed on the splash screen which is displayed on the phone at startup 5 settings is displayed for 10 seconds Press the dial pad key to return to a previous menu or exit phone settings menu This section contains instructions for Volume Key Re...

Page 15: ...s are 1 slow 2 standard and 3 fast 4 When prompted with Use the your choice of volume button response rate YES 1 Cancel press the appropriate key If you press 1 the volume key press response rate is saved 5 Press to exit Call Volume Setting The volume can be set to one of two levels The system default level The level that was used in the previous call To change the volume settings of your call 1 A...

Page 16: ... in two sizes for some languages This is normal size text This is large Continue pressing 1 to read through the message 3 Press 1 to select normal size or 2 to select large size The message Your choice size text selected is displayed 4 Press to exit Usage Guidelines To navigate through menus to enter data and instructions on how to use Microsoft Office Communicator 2007 R2 refer to the Microsoft O...

Page 17: ...ktop phone s handset or speakerphone or optionally connected headset whenever Microsoft Office Communicator 2007 R2 is used All actions to handle calls for example placing answering and holding are performed on the Polycom CX300 desktop phone Other actions use the Polycom CX300 desktop phone keys and the Microsoft Office Communicator 2007 R2 desktop client together This chapter provides basic oper...

Page 18: ...r speakerphone modes by pressing the Speakerphone or Headset keys or picking up the handset If you are using the handset press the Speakerphone or Headset keys before you replace the handset If you are using the speakerphone or headset just lift the handset to switch Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic...

Page 19: ...sing the speakerphone Do one of the following steps a With the handset on hook press the Speakerphone key When you hear a dial tone enter the desired number b Dial the desired number using the dial pad Press the Speakerphone key To place a call using the headset Do one of the following steps a With the optional headset connected dial the desired number using the dial pad Press the Headset key b Pr...

Page 20: ...r receives a message that the call cannot be connected To take any other action you must perform those actions on the Microsoft Office Communicator 2007 R2 client window Other possible actions could include responding with an instant message setting your presence status to Do Not Disturb for the next 30 minutes or redirecting the call to another number device or to your voice mail To answer an inc...

Page 21: ...o calls using the handset headset and speakerphone You can still hear all other parties while mute is enabled To turn off microphone mute press the Microphone Mute key again Adjusting the Volume During a call if you are using the speakerphone pressing the Volume key adjusts the speaker volume During a call if you are using the handset pressing the Volume key adjusts the handset volume During a cal...

Page 22: ...Communicator R2 client running on your computer To put a call on hold Press the Hold key Press the Hold key again to resume the call Forwarding Calls You can configure your Microsoft Office Communicator 2007 R2 to forward all incoming calls to another party known as static forwarding To enable call forwarding to another party 1 In the Microsoft Office Communicator 2007 R2 window select the Forward...

Page 23: ...Meeting the following items should be noted During actual streaming you will see the handset headset or speakerphone graphic indicating which audio device is active However the Speakerphone or Headset key LED will not be turned on You can use the phone for Microsoft Office Communicator 2007 R2 at the same time Microsoft Office Communicator 2007 R2 uses the volume level that you set for streaming a...

Page 24: ...ay follows the operating system settings For example if Microsoft Office Communicator 2007 R2 is set to Thai and the Windows operating system is in English the information on the phone display will be in Thai except for the date and time which will be in English The phone remembers the last language that was used by Microsoft Office Communicator 2007 R2 and uses English by default To select a lang...

Page 25: ...ur Phone On rare occasions your phone may experience a problem that will require it to be restarted Contact your system administrator before doing so To restart the phone Unplug the phone from the computer then plug it back in The restart process will begin ...

Page 26: ...User Guide for the Polycom CX300 Desktop Phone 2 10 ...

Page 27: ...red up Verify that the USB port provides power Try the phone in another USB port where the power is known to be working Note The phone will not work if it is connected to bus powered USB hub The handset appears to be fine but there is no interaction between the handset and the Microsoft Office Communicator 2007 R2 client There may be problems with your Microsoft Office Communicator 2007 R2 client ...

Page 28: ...desktop phone into a different port You cannot place a call The computer to which the phone is connected is locked Contact your system administrator about modifying the rules for your phone s functionality Your phone is not ringing when receiving an incoming calll Your phone is not set up to play sounds from Microsoft Office Communicator 2007 R2 Do one of the following steps If you are trying to h...

Page 29: ... is active Note If Microsoft Office Communicator 2007 R2 is not installed you can use the Polycom CX300 desktop phone as an audio device only Symptom Problem Corrective Action There is no audio on the Polycom CX300 handset earpiece Your Microsoft Office Communication Server 2007 account may not be configured correctly Contact your system administrator to ensure your account is configured in Enterp...

Page 30: ...phone as an audio device An open web page or an application that is running in the background may be streaming media to the phone or have the streaming interface selected Do one of the following steps Ignore the audio graphic Close the web page or shut down the application Symptom Problem Corrective Action The Microsoft Office Communicator 2007 R2 client is not working properly There may be proble...

Page 31: ...t in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPEC...

Page 32: ... and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination discl...

Page 33: ...e presence of hazardous substances in electrical and electronic equipment which could be caused by inappropriate disposal For more information about where to drop off your electrical and electronic waste please contact your local city or municipality office your household waste disposal service or the shop where you purchased this product Refer to http ec europa eu environment waste weee index_en ...

Page 34: ...ith EEC Directives 2004 108 EC and 2006 95 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Australia S004 Compliance The user should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset ...

Page 35: ...andset answering a call 2 4 connecting 1 3 placing a call 2 2 2 3 headset answering a call 2 4 connecting 1 3 placing a call 2 2 2 3 holding calls 2 6 L location of phone 1 7 M microphone muting 2 5 Microsoft Office Communicator 2007 R2 audio settings 1 7 changing language 2 8 signing in 1 7 upgrading 1 7 Microsoft Office Live Meeting phone used as an audio device with 2 7 muting the microphone 2 ...

Page 36: ...ring a call 2 4 placing a call 2 2 2 3 supported languages 2 8 T troubleshooting audio problems 3 3 controls problems 3 2 power and startup problems 3 1 system problems 3 3 U usage guidelines 1 10 USB connection 1 4 useful phone tips 1 10 V voice mail 2 7 volume adjustment 2 5 ...