Polycom CX7000 series, Administrator'S Manual

Page 1: ...1 1 August 2012 1725 82843 001 C Administrator s Guide for Polycom CX7000 Systems ...

Page 2: ...n made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice ii Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law ...

Page 3: ...es 8 Monitors and Cameras 9 Connecting Monitors to a Polycom CX7000 System 9 Customizing the Display Behaviors 10 Connecting Cameras 11 Microphones and Speakers 11 Customizing Your Speakers 11 Customizing Your Microphones 12 Accessing Administrator Settings 13 System Location 14 Network Settings 15 LAN Status Lights 15 Configuring Network Settings 15 System Settings 16 Configuring Exchange Server ...

Page 4: ... and Video Problems 27 Viewing Call Diagnostics 28 Resetting the System 29 Recovering from Problems 30 Configuration Pages 30 System Information 30 System Status 32 Display 32 Audio 33 Test Audio Devices 34 Camera 34 Preferences 35 Location 36 Network 36 System 38 Exchange Server 39 Software Update 40 Call Details 41 Reset System 42 System Back Panel View 43 Regulatory Notices 44 ...

Page 5: ...m CX7000 Systems which describes how to perform video conferencing tasks Release Notes for Polycom CX7000 Systems For support or service please contact your Polycom distributor or go to Polycom Support at support polycom com Introducing the Polycom CX7000 System The Polycom CX7000 series provides high definition HD voice video and content for small to medium conference rooms 4 8 participants The P...

Page 6: ...run the setup wizard Ensure that the system s account is placed into an appropriate Organizational Unit OU Ensure that the system s account has an appropriate policy applied that ensures that no login scripts are run no software is installed and the software whitelist is not modified Disable the User must change password at next logon setting Enable the Password never expires setting Make a note o...

Page 7: ...t on the back of the display The system can also be placed in a cart or on a table To position the system Position the system so that the camera does not face toward a window or other source of bright light Leave enough space to connect the cables easily Place the camera and display together so that people at your site face the camera when they are looking at the display If you need to position th...

Page 8: ...he microphone can keep the far end from hearing you For most effective echo cancellation keep the volume on your system s speakers at a moderate level Excessive volume can cause audio problems such as clipping or echo Place the microphone on the meeting table so that each meeting participant is closer to the microphone than the loud speakers To avoid undesirable sound transfer avoid placing the mi...

Page 9: ... the time display Time Zone Specifies the time zone for this location Power Frequency Specifies the power line frequency for your system In most cases the system defaults to the correct power line frequency based on the video standard used in the country where the system is located This setting allows you to adapt the system in areas where the power line frequency does not match the video standard...

Page 10: ... Lync address for the system User Name Lets you enter the user name for the Lync account assigned to this system Password Lets you enter the password for the Lync account assigned to this system Specify Lync server Lets you choose whether to enter the Lync Server name manually Lync Server Name Specifies the Lync server to use Specify time server Lets you choose to enter the time server name or IP ...

Page 11: ...system is located Admin password Enter or change the password for the Polycom CX7000 system Confirm Password Reenter the password for the Polycom CX7000 system Setting Description Setting Description Domain Name Lets you enter the domain name for the system Domain Account Lets you enter the Lync account assigned to this system Account Password Specifies the password for the Lync account assigned t...

Page 12: ...this information Preferences To configure Preferences 1 Click Options Configuration 2 Click Preferences 3 Sign in using the administrator account appropriate to your sign in mode Domain Member local administrator or domain administrator Standalone local administrator Indicator Light System Status Off System is powered off Steady blue light System is awake Steady amber light System is asleep Blinki...

Page 13: ... busy or look at your room if you aren t there Show Contact list Specifies whether you want to display the system s Contact list in the Find a Contact window Hide Shut Down Option from users Lets you choose whether to display the Shut Down choice on the Options menu Administrators can power the system off by choosing Options Advanced Settings Reset System Shut Down Allow switching users Configures...

Page 14: ... in for TV monitors 3D Text Displays the text you specify in a 3D format You can specify up to 20 characters After 30 minutes the screen saver shuts off and the screen remains blank Custom Text Lets you enter text to display when the system goes to sleep This setting is available when you choose 3D text as the screen saver Screen Saver Wait Time minutes Specifies how long the system remains awake ...

Page 15: ...in administrator Standalone local administrator 4 Configure these settings Microphones and Speakers Customizing Your Speakers To customize speaker settings 1 Click Options Configuration If the display from your HDMI monitor appears to be cut off adjust the video display setting to pixel to pixel Setting Description Camera Specifies the camera you want to use Detect Detects your camera type This op...

Page 16: ... local administrator or domain administrator Standalone local administrator 4 Click to play a sound through your speakers Customizing Your Microphones To customize microphone settings 1 Click Options Configuration 2 Click Audio 3 Sign in using the administrator account appropriate to your sign in mode Domain Member local administrator or domain administrator Standalone local administrator 4 Config...

Page 17: ...u for the local administrator password By default the administrator User Name is admin You set the password in the setup wizard and you can change it any time To ensure the security of your system you should set a password for your system s local administrator account To change the Admin Password 1 Click Options Configuration An administrator account appropriate to your sign in mode is required to...

Page 18: ...em to restart Do not power the system off until the restart is complete Setting Description Language Sets the language for the user interface Changing this setting causes the system to restart Time Format Specifies your format preference for the time display Time Zone Specifies the time zone for this location Changing this setting causes the system to restart Power Frequency Specifies the power li...

Page 19: ...nistrator 4 Click Network 5 Configure these settings Indicator Light Connection Status Left light off No connection Left light green 10M connection Left light orange 100 1000M connection Right light yellow Ethernet link established The light goes off each time a frame is transmitted or received Changing this setting causes the system to restart Do not power the system off until the restart is comp...

Page 20: ...ministrator Subnet Mask Specifies the subnet mask for this system Default Gateway Specifies the gateway IP address to use If the system does not automatically obtain one Obtain DNS Server address automatically Specifies that the system gets a DNS address automatically Use the following DNS server address Specifies that the DNS address is not assigned automatically Preferred DNS server Specifies th...

Page 21: ... Account Lets you view the Lync account assigned to this system Account Password Specifies the password for the Lync account assigned to this system Confirm Password Lets you reenter the password for the Lync account assigned to this system System Name Displays the name of the Polycom CX7000 system Typically the Polycom CX7000 system is assigned the same name as the conference room in which the sy...

Page 22: ...nge account by specifying an email address Lync Server Name Specifies the Lync server to use Specify time server Lets you choose to enter the time server name manually If you do not specify a time server the system first attempts to use DNS SRV to find the time server address and then attempts to use time windows com as the time server Time Server Name Specifies the time server to use System Name ...

Page 23: ...ackup version Software update packages have the pup file extension Software image packages have the wim extension Installing a new software image may take Setting Description Automatically discover Exchange Server Lets the system discover the Exchange server address automatically Specify the Exchange Server address Lets you manually specify the Exchange server address Exchange Server Specifies the...

Page 24: ...count appropriate to your sign in mode Domain Member local administrator or domain administrator Standalone local administrator 4 Click Software Update 5 Specify the folder on the network or the path to an FTP site where software update packages are available 6 Enter a user name and password to access the FTP site or network location if one is required Do not power the system off during a software...

Page 25: ...r software updates every day at this time Sets the system to check for new software update package from the network folder or FTP site at the time you specify If a newer version of the system software is available and the system is not in a call the system installs it If the system is in a call or powered off at the specified time the system attempts to update the software at the next scheduled ti...

Page 26: ...After the older software version is installed and the setup wizard starts automatically Updating the Microsoft Online Services Sign in Assistant When the system is configured to sign in using standalone mode the system must use an up to date version of the Microsoft Online Services Sign in Assistant This software is updated automatically when you install a new version of the Polycom CX7000 system ...

Page 27: ... room where the system is located IP Address Displays the IP address currently assigned to the system Domain For systems running as domain members displays the domain name currently assigned to the system Workgroup For systems running in standalone mode displays the workgroup to which this system belongs Language Displays the language for the user interface Keyboard Layout Displays the type of key...

Page 28: ...Copy logs to USB device The logs are stored at the root of the USB drive Logs include App Logs Lync Client Logs SysEvent Logs To copy logs using a remote computer 1 From a remote computer open Windows Explorer and enter this address ipaddress logs file ipaddress logs 2 Sign in using the local administrator account User Name MeetingRoomName admin Password LocalAdminPassword Setting Description Gate...

Page 29: ... Managing the System Remotely If you experience problems the system allows you to invite a remote user to connect to the Polycom CX7000 system for troubleshooting You must run the setup wizard for the first time from the local system Initial software setup cannot be performed remotely The Local Admin password is specified at Options Configuration Advanced Settings System Field Description Conferen...

Page 30: ...the invitation is valid for eight hours To connect to the system remotely using an invitation 1 On the far system attach the USB drive that contains the Remote Assistance Package 2 Open the RemoteAssistance folder and double click the invitation file 3 In the RemoteAssistance window on the far system enter the password contained in the remote assistance folder 4 At the local CX7000 System you are ...

Page 31: ...s To end the Remote Desktop connection Do one of the following On the remote computer close the Remote Desktop session The Polycom CX7000 starts automatically on the local system On the local system log in or power the system off then on Troubleshooting Solving Audio and Video Problems Symptom Corrective Action General The system won t power on Ensure that your power cable is connected securely to...

Page 32: ... connected securely Verify your camera settings To do this click Options Configuration and then choose Camera Restart the Polycom CX7000 system The video is cut off on my HDMI monitor Adjust the video display to pixel to pixel Audio Others don t hear my audio Ensure that your audio is not muted Ensure that your microphone cable is connected securely Ensure that the monitor is configured to use an ...

Page 33: ...main administrator or an operator account 3 Click Reset System 4 Click Reset System to confirm Statistic Description CPU System CPU in use Memory Memory in use Statistic Description Address IP address of the system Buffer bytes Number of bytes of data in the package sent to the far end Typically the package size is 32 bytes Roundtrip Time ms Total time for sending the data package and receiving a ...

Page 34: ...button 1 While the system is powered off press and hold the restore button 2 While holding the restore button press the power button once 3 Keep holding the restore button for 20 more seconds then release it Configuration Pages System Information System Name Displays the name of the Polycom CX7000 system Typically the Polycom CX7000 system has the same name as the conference room where the system ...

Page 35: ...roup For systems configured to sign in as Standalone Displays the workgroup to which this system belongs Language Displays the language for the user interface Keyboard Layout Specifies the language layout of the keyboard attached to the system Time Zone Displays the time zone for this location MAC Address Displays the system s MAC address Hardware Version Displays the system s hardware version Ser...

Page 36: ...tatus of the Lync application Memory Usage Displays the percentage of memory in use CPU Usage Displays the percentage of CPU in use Display Screen Saver Specifies the screen saver output for the monitor when the system goes to sleep Choose one of the following Settings Description None Prevents the system from entering sleep mode Blank Displays black video This is the recommended setting to preven...

Page 37: ... monitors are connected to your system Change Cursor Behavior to Match Monitor Orientation By default you can move the cursor from Monitor 1 to Monitor 2 by moving the mouse to the right If your Monitor 2 is located on to the left of Monitor 1 use this setting to configure your cursor to move to Monitor 2 by moving the mouse to the left This option is available only when two monitors are connected...

Page 38: ...p Button Lets you stop recording Play Button Lets you play back the audio you recorded Camera Camera Specifies the camera you want to use Detect Detects your camera type This option is only available when you connect a Polycom camera Arrow Buttons Allows you to move the camera up down left or right This option is only available when you connect a Polycom camera Zoom Buttons Allows you to zoom the ...

Page 39: ... from Users Lets you choose whether to display the Shut Down choice on the Options menu Administrators can power the system off by choosing Options Configuration Advanced Settings Reset System Shut Down Allow Switching Users Configures the system to allow users to sign in to the CX7000 system using a Lync account other than the one configured for the system in the setup wizard Users can then view ...

Page 40: ...dapt the system in areas where the power line frequency does not match the video standard used You may need to change this setting to avoid flicker from the fluorescent lights in your conference room Keyboard Layout Specifies the language layout of the keyboard attached to the system Network An administrator account appropriate to your sign in mode is required to access these settings Domain Membe...

Page 41: ...stem Default Gateway Specifies the gateway IP address to use If the system does not automatically obtain one Obtain DNS Server address automatically Specifies that the system gets a DNS address automatically Use the following DNS server address Specifies that the DNS address is not assigned automatically Preferred DNS server Specifies the DNS address to use for this system Alternate DNS server Spe...

Page 42: ...Domain Member domain administrator or operator account Standalone local administrator Domain Member The following settings are available when you choose the Domain Member sign in mode Changing any of these settings causes the system to restart Do not power the system off until the restart is complete Setting Description Domain Name Lets you view the domain name for the system Domain Account Lets y...

Page 43: ...ription Lync Sign in Address Lets you specify the Lync address for the system Password Lets you enter the password for the Lync account assigned to this system Specify Microsoft Lync server Lets you choose whether to enter the Lync Server name manually Lync Server Name Specifies the Lync server to use Specify time server Lets you choose to enter the time server name manually If you do not specify ...

Page 44: ...st from the Exchange server using the email address bound to the system s Lync sign in account Email Address Specifies the email address to use for retrieving the meeting list User Name and Password Lets you enter the user name and password for the email address you specified Software Update An administrator account appropriate to your sign in mode is required to access these settings Domain Membe...

Page 45: ...rk folder or FTP site at the time you specify Update software manually Sets the system to check for new software update package from the network folder or FTP site when you click Refresh Please select a software update package from the list Lets you choose a software update package from a list of packages available in the network folder or FTP site Start Update Updates your system software with th...

Page 46: ...nistrator or domain administrator Standalone local administrator Shut Down Powers the system down Reset System Restores the system to the original factory settings Field Description Conference URI Unique identifier for each conference Start Time Start time for the call in 24 hour format hh mm ss End Time End time for the call in 24 hour format hh mm ss Call Duration hh mm ss Length of the call in ...

Page 47: ...o output for external speakers Power connector For power supply LAN port For IP calls Video Input For content USB Ports Reserved for future use Video Output1 HDMI for the main monitor Video Output 2 DVI for the main or second monitor USB Ports For mouse and keyboard transceiver Video Input Polycom HDCI camera input Polycom Microphone Input ...

Page 48: ...ired to correct the interference at his own expense Part 15 FCC Rules This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada IC This Class A digital apparatus complies with...

Page 49: ... Special Safety Instructions Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Follow existing safety instructions and observe all safeguards as directed ...

Page 50: ...Administrator s Guide for Polycom CX7000 Systems 46 Polycom Inc ...