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PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide 

ISC Networking & Telecommunications 

 

 

Features 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Graphical LCD Display  View standard phone information such as time, date, total number of missed calls, and select various 

softkeys. 

Dial 

Press to dial a phone number or view the placed call lists   

Menu 

Activate features for basic phone settings, such as ringtone and backlit display. 

Microphone Mute 

Toggle the microphone on and off during a conversation. When on, callers can’t hear you. 

Volume 

Adjust the volume of the handset, speaker, or ringer. 

Softkeys 

Activate various features and functions. Softkeys change depending on the calling feature or option 
selected. 

Navigation arrows 

Scroll through menu options. Use the checkmark button to select an item,  

Line indicator  

Solid green – An active call is in progress; Fast flashing green – There is an incoming, ringing call; 
Flashing red – The call is on hold; Solid red – The line is busy remotely (shared lines). 

Lines/Speed Dial keys 

Use these keys to get dial tone or activate one speed dial. 

Dial pad 

Use the 12 keys for dialing and entering contact information such as names and telephone numbers. 

Hold 

Place a caller on hold or resume a held call. 

Headset 

Listen hands-free by inserting the plug of the headset into the headset jack and toggling the Headset 
button on or off. 

Speakerphone 

Toggle the speakerphone off and on.  

 

 

Summary of Contents for SoundPoint 320

Page 1: ...Polycom SoundPoint 320 321 Quick Guide ISC Networking Telecommunications University of Pennsylvania October 2009 v2 ...

Page 2: ...ld Transfer Conference 7 Placing a Call on Hold 7 Placing a Call on Hold to Dial another Number 7 Transferring a Call with Consultation 7 Transferring a Call without consultation Blind Transfer 7 Initiating a Three Way Conference Call 7 Creating a Conference call using the Join Softkey 8 Splitting a Three way Conference Call 8 Speed Dial Numbers 8 Assigning a New Speed Dial Key 8 Adding or Editing...

Page 3: ...and functions Softkeys change depending on the calling feature or option selected Navigation arrows Scroll through menu options Use the checkmark button to select an item Line indicator Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing red The call is on hold Solid red The line is busy remotely shared lines Lines Speed Dial keys Use these keys...

Page 4: ...s configured for the line the unanswered call will default to voice mail and will show up in your Received Calls List Note This feature does not work on lines that appear on multiple sets Redialing Last Outgoing Number To call the last number dialed from your phone use the Placed Call list 1 Press the Menu button 2 Select Features 1 on the dial pad 3 Select Call Lists 4 on the dial pad 4 Select Pl...

Page 5: ...e Call Lists You can view and track calls you missed received or placed If the call was from another PennNet Phone subscriber the person s name and the last 5 digits of phone number are displayed For calls from non PennNet Phone callers only the phone number is displayed Making a Call from the Received Call List 1 Press the Callers softkey 2 Use the navigation arrows to scroll through the list and...

Page 6: ...navigation arrows to scroll through the list to find the contact 3 Press the checkmark button to select the entry 4 Press the Save softkey to save the contact to the local contact directory 5 Press the left navigation arrow repeatedly to return to the idle display Editing Contacts 1 Press the Dir softkey 2 Use the navigation arrows to scroll through the list to find the contact 3 Press the checkma...

Page 7: ... Ask the caller to stay on the line while you transfer the call 2 Press the Trans softkey The caller is placed on hold 3 Enter the number to which you want to transfer the call then press the Dial button 4 When the third party answers the caller remains on hold so you can talk privately with the third party 5 To transfer the call press the Trans softkey and then hang up the phone Note To cancel th...

Page 8: ...opened allowing contact information to be added 2 Press the checkmark button to enter a first name 3 Enter the first name of the contact from the dial pad 4 Press the Ok or Cancel softkeys to accept or cancel changes 5 Press the down navigation arrow to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact...

Page 9: ...rough the various options and choose a format for the time the date or the order in which they are to appear on the display Press the checkmark button to change and save the new settings 4 To return to the idle display press the left navigation arrow repeatedly Line Icons Symbols PPS PPS is a web tool that allows subscribers and proxies to manage certain telephone and voice mail features Use PPS t...

Page 10: ...Menu Settings Basic Restart Phone The handset will not restart if there is an active call One the active call is disconnected the handset will restart Passwords Manage your voice mail passwords in real time Proxy Designate a proxy to make adjustments or changes to your PennNet Phone account A proxy can be any member of the Penn community who has a valid PennKey and password Voice Mail Delivery Met...

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