TS1.
Have you adjusted the compatible switch on side of Base set to #2 ?
It should set #1 for your phone model.
TS2.
When pressing the CALL BUTTON on the Headset (the rectangular button
on the unit worn on a head) light up the 2nd Light on the Base? If NOT, it is a
pairing error.
Youtube below will helpful.
Or, refer followings.
How to Pairing?
1) Place the Headset on the Base Cradle.
Leave the headset on Base for 30 minutes. A
minimum of 30 minutes of charging is required
for operation.