Polycom SoundPoint IP 32 Series Trouble Shoots Download

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It may be a malfunction of the Headset port due to the Polycom phone software
problem. The Firmware update may helpful. Ask Admin or Refer links below.

https://www.youtube.com/watch?v=6se_NHKh22s

https://kb.intermedia.net/Article/2350

!!! Phone must be running SIP application 3.0.2 or higher

(Except

5.9.0 problematic version )

and BootROM 4.1.0 or later.

TS5

. Charging Problem? Please refer to the Youtube Video below if you are

having trouble charging or if you have trouble using the battery for an enough
time.

https://youtu.be/9XKPqTAaHmU

Most problems happen when you place your headset in the cradle improperly
when you leave work.

If you have any inquiry, Please contact

support@headsetsBank.com

Summary of Contents for SoundPoint IP 32 Series

Page 1: ...Trouble Shoots If you could not hear Dial tone please check Trouble shoots below Before starting check the cable diagram to make sure that the cable connections are correct ...

Page 2: ...adset the rectangular button on the unit worn on a head light up the 2nd Light on the Base If NOT it is a pairing error Youtube below will helpful https youtu be f0ZiQCQ6l3M Or refer followings How to Pairing 1 Place the Headset on the Base Cradle Leave the headset on Base for 30 minutes A minimum of 30 minutes of charging is required for operation ...

Page 3: ...headset light will blink to get in Pairing mode too The Headset and the Base will communicate If success One Beep tone sounds and Both Lights will OFF TS3 Is the Headset Button on the Polycom Phone TURNED ON by pressing the CALL BUTTON on the headset in step TS2 above If NOT the JABRA EHS SET on your Phone was not completed or erased due to Power reset of the Polycom phone For setup it the followi...

Page 4: ...pt 5 9 0 problematic version and BootROM 4 1 0 or later TS4 If you can not hear any sound even though above TS1 TS3 is not abnormal there may be a problem in the Headset port of your Desk Phone The Headset port of your Desk phone may be broken Here is how to check for any fault of the headset port of your Desk Phone The picture below will help 1 Unplug the HANDSET cord from the handset port on you...

Page 5: ...et Press Call button on the headset It will turn ON the 2nd light of the Base It will be in talking state 4 While listening to any sound from the headset Hook Off the HANDSET of your DESK phone and dial calling to someone The HANDSET simply is lifted off to active a phone call Try talking to the other person with the headset If you hear a sound the headset port on your Desk phone has proven to be ...

Page 6: ...e running SIP application 3 0 2 or higher Except 5 9 0 problematic version and BootROM 4 1 0 or later TS5 Charging Problem Please refer to the Youtube Video below if you are having trouble charging or if you have trouble using the battery for an enough time https youtu be 9XKPqTAaHmU Most problems happen when you place your headset in the cradle improperly when you leave work If you have any inqui...

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