Polycom SoundPoint IP 32x, User Manual

Page 1: ...SIP 3 1 3 June 2009 1725 11241 001 Rev E User Guide for the Polycom SoundPoint IP 32x 33x Phone VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 2: ...sequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may...

Page 3: ... system administrator that the network is prepared for configuring your SoundPoint IP 32x 33x SIP phone As well read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 32x 33x SIP phone This information can also be found at http www polycom com support voip Changes to this Guide Major updates have occurred to the following sections since the pr...

Page 4: ...User Guide for the SoundPoint IP 32x 33x Desktop Phone iv VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 5: ...Your SoundPoint IP 32x 33x Phone 1 11 2 Customizing Your SoundPoint IP 32x 33x Phone 2 1 Configuring Basic Settings 2 2 Appearance of Time and Date 2 2 Display Contrast 2 3 Headset Memory Mode 2 3 Headset Hookswitch 2 4 Ring Type 2 5 Language Support 2 5 Directory Search 2 6 Muting the Microphone 2 7 Adjusting the Volume 2 7 Managing Call Lists 2 7 Managing Contacts 2 8 Adding Contacts 2 9 Editing...

Page 6: ...nferences 3 9 Transferring Calls 3 10 Forwarding Calls 3 12 Enabling Do Not Disturb 3 14 Assigning Speed Dial Indexes 3 14 Using Voice Mail 3 16 4 Using the Advanced Features of Your SoundPoint IP 32x 33x Phone 4 1 Using Automatic Call Distribution 4 1 Using Multiple Call Appearances 4 3 Using Buddy Lists 4 5 Presence 4 5 Managing Buddies 4 5 Integrating With Microsoft Live Communications Server 2...

Page 7: ...o 5 8 Testing Phone Hardware 5 8 Regulatory Notices Regulatory Notices 1 Index Index 1 End User License Agreement for Polycom Software VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 8: ...User Guide for the SoundPoint IP 32x 33x Desktop Phone viii VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 9: ...ing tones local conferencing and Polycom s superb voice quality This chapter contains Parts List Assembling Your SoundPoint IP 32x 33x Phone Features of Your SoundPoint IP 32x 33x Phone Before You Use Your SoundPoint IP 32x 33x Phone To customize your phone refer to Customizing Your SoundPoint IP 32x 33x Phone on page 1 1 To read about the phone s basic features refer to Using the Basic Features o...

Page 10: ...onents are included in your SoundPoint IP 32x 33x package Polycom SoundPoint IP 32x 33x phone Handset and Handset Cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line2 Line1 Dial Menu VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 11: ...m administrator Assembling Your SoundPoint IP 32x 33x Phone This section describes how to assemble your SoundPoint IP 32x 33x phone Topics include Connect network and power source Connect handset and headset optional Attach phone base If your phone is already assembled go to Features of Your SoundPoint IP 32x 33x Phone on page 1 9 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax...

Page 12: ...on the phone and an available power and data port on the in line power switch Note The AC power adapter is a separate optional accessory Your system administrator will provide one if necessary Power Adapter Optional Accessory IEEE802 3af compliant PoE Hub Switch Midspan Unit Optional PC Port SoundPoint IP 33x Only Note The SoundPoint IP 33x phones have an optional PC connection The SoundPoint IP 3...

Page 13: ...ding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone For information on supported headsets go to www polycom com sup port voice soundpoint_ip VoIP_Technical_Bulletins_pub html and look for Techni cal Bulletin 37477 Headset Compatibility List VoIPon www voipon co uk sales voipon co uk Tel 44 0 1...

Page 14: ...To purchase the Headset Jack Adapter contact your reseller Plug the headset RJ9 jack into the adapter and then plug the adapter into the 2 5mm port on the right side of the phone as shown below The headset operates as before Note If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damage...

Page 15: ... bracket with their corresponding holes in the phone 3 Snap them together to lock the bracket to the phone To attach the base as a wall mount 1 Place all cords in the recessed area below the modular jacks VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 16: ...hone into place as shown Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you us...

Page 17: ... features of the SoundPoint IP 32x 33x phone are 1 Message Waiting Indicator This will alert you to voice and text instant messages 2 Line Icons Use these keys to activate up to lines that can be assigned to your phone The associated icons represent Registered line Registered shared line Unregistered line VoiceMail Messages Speed Dial ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold...

Page 18: ...ld Solid red The line is busy remotely shared lines 5 Line Keys and Activate up to two lines that can be assigned to your phone 6 Hold Holds an active call or resumes a held call 7 Headset Allows you to place and receive calls through an optionally connected headset 8 Speakerphone Allows for hands free communication during calls 9 Hands free Microphone Picks up audio during hands free calls Place ...

Page 19: ...r and hands free audio output 16 Hookswitch 17 Graphic Display Shows information about calls messages soft keys time date and other relevant data Important messages appear on the idle display through an animated scrolling list which has precedence over the idle display The following figures show a phone with four messages The messages continuously scroll over the screen Before You Use Your SoundPo...

Page 20: ...example for A press 2 and for C press 222 The text that can be entered by a key is shown beneath the entry line This is true for all languages that can be displayed by the phone When in text entry mode the title will show whether keys will generate numbers 1 or characters a or A Note Press the key to page up Press the key to page down These shortcuts can be used when lists appear on more than one ...

Page 21: ...the Placed Calls list when the phone is idle Pressing again will call the currently highlighted number Pressing while in the dialing editor will dial the current number Press and hold the Backspace soft key to delete an entire field Note Pressing the also allows for URL or IP address entry These options are only available to system administrators in appropriate menu items For example when editing ...

Page 22: ...User Guide for the SoundPoint IP 32x 33x Desktop Phone 1 14 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 23: ... Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 32x 33x phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 32x 33x Phone on page 3 1 To read abou...

Page 24: ...isplay of the SoundPoint IP 32x 33x SIP phone If the phone cannot obtain a time and date from a configured SNTP server the display will flash Contact your system administrator if either the time or date is incorrect You have control over the format of the time and date display and can turn the display of time and date off The default time and date format appears in the following figure To configur...

Page 25: ...the Up or Down soft keys to increase or decrease the display contrast 4 Press the Save soft key to accept changes or to cancel changes 5 Press or repeatedly to return to the idle display Headset Memory Mode This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode 1 Press 2 Select Settings Basic Preferences Headset Headset Memory 3 Use...

Page 26: ...itch support To select a headset that supports electronic hookswitch 1 Press 2 Select Settings Basic Preferences Headset Analog Headset Mode 3 Use the or to select your headset and press the Select soft key 4 Press or the Exit soft key repeatedly to return to the idle For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www po...

Page 27: ...sing and select the desired ring type Press the Play soft key to hear the selected ring type 5 Press the Select soft key to change to the selected ring type 6 Press or repeatedly to return to the idle display Language Support Many languages are supported by the SoundPoint IP 32x 33x SIP phone To change the language 1 Press 2 Select Settings Basic Preferences Language Note If you configure your Sou...

Page 28: ...how the search of the local contact directory is performed The local contact directory can be searched by first name or last name To change the directory search parameter 1 Press 2 Select Settings Basic Preferences Directory search 3 Using and select the directory search parameter Last name is the default directory search parameter 4 Press to select your choice 5 Press the Yes or Cancel soft keys ...

Page 29: ...es active alerting then held Calls with the same priorities are ordered oldest first If there are no current calls this list is empty Local lists of incoming both missed and received calls and outgoing also known as placed calls is maintained by the phone up to 99 for each list The initial view of both lists shows the list title and the first two calls in the list where the first call is displayed...

Page 30: ...ry Press to select the entry then press the Save soft key To delete the call from list Press the Delete soft key Press repeatedly to return to the idle display Managing Contacts You can enter 99 contacts in your phone s local contact directory Note Press the Info soft key to see the call information The name is displayed Access the other information by using the Up and Down arrow keys Note You can...

Page 31: ...t directory Adding Contacts You can add a contact manually or from a call list or from your corporate directory Adding Contacts Manually New entries to the local contact directory are added to the top of the list To add a contact to the local contact directory manually 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing 3 Press The Director...

Page 32: ...e Speed Dial Index if desired It is automatically assigned to the next available index value For more information refer to Assigning Speed Dial Indexes on page 3 14 12 Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 17 For more information on divertin...

Page 33: ...e and to scroll through the list to find the contact 3 Press to select the entry 4 Optional Press the Info soft key The name is displayed The number time and date when the call started and call duration are accessible through use of 5 Optional Press repeatedly to select the phone number 6 Press the Save soft key to save the contact in the local contact directory 7 Press repeatedly to return to the...

Page 34: ...oft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 6 Press repeatedly to return to the idle display Editing Contacts To edit a contact in the local contact directory 1 Press the Dir soft key 2 Select the loca...

Page 35: ...y and return to the screen before the Edit soft key was selected see step 3 Press and to place the cursor either at the beginning or end of the item respectively Press to move to the next field 8 Press the Ok or Cancel soft keys to accept or cancel changes 9 Press repeatedly to return to the idle display Note You can also edit a contact associated with a speed dial key by pressing and holding that...

Page 36: ...oft key The contact is deleted from the directory The next entry in the directory appears 6 Press repeatedly to return to the idle display Placing a Call to a Contact Placing Calls From the Contact Directory To place a call to a contact in the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing 3 Use and to scroll th...

Page 37: ...meter used By default it is the contact s last name For more information refer to Directory Search on page 2 6 The first time a dial pad key is pressed the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved The second key press repeats the process using the second letter on the key and so on For example to find the first directory e...

Page 38: ...he graphic display Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings sending them directly to your voice mail or by transferring them directly to another party Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you redisplay Corporate ...

Page 39: ...e on page 2 5 8 Optional To remove an existing value press 9 Press the Ok or Cancel soft keys to accept or cancel changes 10 Press repeatedly to return to the idle display Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail To send incoming calls from a particular contact directly to voice mail 1 Press the Dir soft key...

Page 40: ...Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a particular contact 1 Press the Dir soft key 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key 5 Press repeatedly until the Divert Contact field is displayed 6 Press 7 Enter ...

Page 41: ...stem administrator Supporting Multiple Lines Your SoundPoint IP 32x 33x phone can support up to 2 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your phone is configured the display could resemble one of the following figures Note Dual tone multi frequency DTMF signaling is not available while a call is incoming You may resume ...

Page 42: ...n Supporting Shared Lines Your SoundPoint IP 32x 33x phone supports shared lines A shared line is indicated by a different line icon In the following figure the line 3413 is private and the line 3416 is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred place...

Page 43: ... other calls on hold or in an Incoming call or Ringing state on a particular line Use and to switch between these calls With two lines there can be maximum of eight calls or four conferences on your phone This chapter provides basic operating instructions for the SoundPoint IP 32x 33x phone This chapter contains instructions on Placing a Call Answering a Call Ending a Call Redialing Placing a Call...

Page 44: ... Using Using or You can also dial the number first and then choose the method you will use to speak to the other party To call a speed dial number use the dial pad to enter the speed dial index followed by the key and then press or pick up the handset to place a call You can search the local contact directory or the corporate directory and dial from the search results page During a call you can al...

Page 45: ...desired number using the dial pad Press or To place a call using the headset 1 Do one of the following steps a With the optional headset connected press or the NewCall soft key to obtain dial tone Press Dial the desired number using the dial pad Note URL or IP dialing is not supported on registered phones If your phone is intentionally unregistered the default dialing mode is by URL Note If Handsf...

Page 46: ... Use and to scroll through the list to find the contact 3 Press to complete the call Answering a Call When you are not in another call you can answer a call in three basic ways using your SoundPoint IP 32x 33x phone Using the handset Using the speakerphone Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single ...

Page 47: ...ed by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines When your SoundPoint IP 32x 33x phone is configured for silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Note Dual tone multi frequency DTMF...

Page 48: ...second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears The call waiting prompt identifying the incoming caller appears for 10 seconds only You can ignore answer or reject the call The Reject soft key on private lines only If your phone is configured for shared lines The second call will cause a call waiting tone t...

Page 49: ...els are updated on the display showing Ignore Answer and Reject Answer the incoming call This places the original call on hold and refreshes the soft key labels Answering a call on shared line is no different than on private line except that there is no Reject soft key and another person on the shared line might answer the call Ending a Call To end a call Do one of the following steps Press the En...

Page 50: ...o determine if this feature is enabled disabled what the time period is and what sound effects are available When active on a call the sound effects are played at a volume that is typically lower than the normal ringer volume Multiple Calls on Hold If multiple calls are on hold use and to switch between the calls then press the Resume soft key to retrieve the desired call If two or more calls are ...

Page 51: ...ture To set up a conference 1 Call the first party 2 Press Conf soft key to create a new call The active call is placed on hold 3 Call the second party 4 When the second party answers press the Conf soft key again to join all parties in the conference To split a conference call Press the Split soft key to split the conference Both parties will be on hold Note You can either dial the phone number d...

Page 52: ...ties will continue to be connected Transferring Calls A call can be transferred in one of three ways Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer To transfer a call on page 3 11 Blind transfer The call is automatically transferred after you dial the number o...

Page 53: ...e cradle You can cancel the transfer before the call connects by pressing the Cancel soft key To perform a blind transfer 1 During a call press the Trans soft key 2 Press the Blind soft key 3 Do one of the following steps a Enter the number to which you want to transfer the call b Press the Dir soft key to access the local contact directory use and to access the contacts and then press c Press the...

Page 54: ...tatic forwarding All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator Static Forwarding To enable call forwarding to another party 1 Press and select Features Forward 2 Optional If multiple lines are configured on your phone select the line to forward from the list using and Note Call Forwarding is...

Page 55: ...hen you are already in another call 5 Select the Enable soft key to confirm call forwarding Select the Exit soft key to cancel any changes The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled To disable call forwarding 1 Press and select Features Forward 2 Optional If multiple lines are configured on your phone select the line to forward from the lis...

Page 56: ... phone Do Not Disturb can be set on a line by line basis from the list using and For more information contact your system administrator When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently used number For example in the fi...

Page 57: ... dial index for an existing contact 1 Press the Dir soft key 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key 5 Press repeatedly until the speed dial index appears 6 Press to select the speed dial index for edit 7 Do one of the following steps Enter the next available speed dial index Delete the existing speed dial index by using the Ba...

Page 58: ...nd the maximum 99 9 Press the Yes or Cancel soft keys to accept or cancel changes 10 Press repeatedly to return to the idle display Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic ...

Page 59: ...ltiple lines are configured on your phone select from which line messages are to be retrieved Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrato...

Page 60: ...User Guide for the SoundPoint IP 32x 33x Desktop Phone 3 18 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 61: ...ng the Basic Features of Your SoundPoint IP 32x 33x Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator SIP B Automatic Call Distribution Automatic call distribution ACD systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity The SoundPoint IP...

Page 62: ...s will be directed to your phone After you end a call the line icon alternates between and showing you are now unavailable You must set yourself to available for calls to be directed to you again refer to To set ACD agent availability To log into the ACD 1 Press 2 Select Features ACD Login Logout 3 Select Login 4 Press 5 Enter your user ID and press the Login soft key 6 Press to display the next f...

Page 63: ...2 Select Features ACD Agent Availabilit 3 Use and to switch between Available and Unavailable settings 4 Press to select the setting 5 Press repeatedly to return to the idle display Repeat steps 1 to 5 to manually set the ACD agent to unavailable Using Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances More than one call appearances is useful if...

Page 64: ...he display with Ignore Answer and Reject Wait for the Call Waiting prompt to disappear use to scroll to the incoming call and then answer the incoming call This places the original call on hold and refreshes the soft key labels If two or more call appearances are in use one will appear on the display and the total number will be indicated by a counter at the top right corner of the display For exa...

Page 65: ... to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator Presence To view and change your presence settings 1 Press 2 Select Features Presence My Status 3 Use or to scroll through the list and then press to select your new status This affects information sent to phones watching y...

Page 66: ... or Cancel soft keys to accept or cancel changes 8 Press repeatedly to return to the idle display To block or unblock a contact from your buddy list 1 Press the Dir soft key 2 Use or to scroll through the list to find the contact 3 Press to select the entry 4 Press repeatedly until the Block Buddy fields 5 Press to select the Block Buddy field 6 Use or to switch between Enabled and Disabled settin...

Page 67: ...ange your presence settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list 1 Press 2 Select Features Presence Buddy Status 3 Do one of the following steps a If the buddy list is empty press to enter a new buddy s contact number b If the buddy list is not empty use to scroll up the new entry press to enter a new buddy s contact number c If the...

Page 68: ...a contact or dial a contact from your privacy list For more information on contacting buddies refer to Placing a Call on page 3 2 or the Microsoft Office Communicator and Windows Messenger documentation Restarting Your Phone Periodically you may need to restart your phone The reasons for this include Accepting a new configuration Accepting new software Note In the case of problems it may be possib...

Page 69: ...Settings Advanced Restart Phone Are you sure appears on the graphic display 3 If you still want to restart your phone press the Yes soft key The restart process process begins The process ends when the idle display appears VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 70: ...User Guide for the SoundPoint IP 32x 33x Desktop Phone 4 10 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 71: ... of these problems and the recommended corrective actions to take Power and Startup Controls Access to Screens and Systems Calling Displays Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 8 If you require additional assistance contact your system administrato...

Page 72: ...t is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet VoIPon www voipon co uk sales vo...

Page 73: ...and then select Status Network Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone refer to on page contact your system administrator Y...

Page 74: ...es Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hu...

Page 75: ...re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of the audio modes Do one of the following Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a d...

Page 76: ...call to another extension or number Check that the screen changes in response You turned off the ringer Do one of the following During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call Service Unavailable appears on the screen The user pressed the New Call soft key dialed ...

Page 77: ...t Do one of the following Refer to Changing the Display Contrast on page 2 3 To obtain a default level of contrast restart the phone Refer to on page Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another e...

Page 78: ...ics Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and th...

Page 79: ...ent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR ...

Page 80: ...s or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfu...

Page 81: ...e equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be use...

Page 82: ...Guide for the SoundPoint IP 330 320 Desktop Phone Regulatory Notices 4 Safety and Compliance continued Russian Compliance VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 83: ...ustomizing your phone 2 1 D data entry 1 11 data entry switching modes 1 11 directory search 2 6 directory contacts 2 8 display contrast 2 3 Do Not Disturb 3 14 down arrow key Missed Calls shortcut 2 8 E electronic hookswitch 2 4 ending calls 3 7 F features advanced 4 1 basic 3 1 list of 1 9 SoundPoint IP 32x 33x 1 9 forwarding calls 3 12 G getting started 1 1 H handset answering a call 3 5 connec...

Page 84: ...ls 3 5 SoundPoint IP 320 See SoundPoint IP 32x 33x SoundPoint IP 32x 33x adjusting display constrast 2 3 adjusting volume 2 7 advanced features 4 1 answering calls 3 4 3 5 assembling 1 3 assigning speed dial indexes 3 14 attaching base 1 6 1 8 automatic call distribution 4 1 basic features 3 1 buddy lists 4 5 call lists types of 2 7 calls on hold 3 8 contact directory 2 8 customizing 2 1 data entr...

Page 85: ...text entry 1 12 time and date 2 2 transferring calls 3 10 troubleshooting audio problems 5 8 calling problems 5 5 controls problems 5 3 diagnostics 5 8 display problems 5 7 power and startup problems 5 2 screen and system problems 5 4 U useful tips 1 11 V voice mail 3 16 volume 2 7 W watch buddies 4 6 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 86: ...User Guide for the SoundPoint IP 330 320 Desktop Phone Index 4 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 87: ...ot grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicabl...

Page 88: ...mation for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Prod...

Page 89: ...T SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM H...

Page 90: ...ve any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Softwa...