Troubleshooting
PN: 1725-36038-001_N.docx
123
Message
Description
Action
Cert Expired
When WPA2-Enterprise with PEAP
authentication is selected, the handset
failed to connect due to an expired
certificate on the handset or
authentication server.
Verify that the NTP server is properly
configured with the correct time.
Verify that the certificates loaded on the
handset and authentication server have
valid start/end dates by looking at “valid
to” field from “validity” data in
certificates.
If any of the certificates have expired
replace them with new certificates.
Cert Invalid
When WPA2-Enterprise with PEAP
authentication is selected, the Wireless
Telephone failed to connect to the
network because the certificate start
date is in the future.
Verify that the NTP server is properly
configured with the correct time.
Verify that the certificates loaded on the
handset and authentication server have
valid start/end dates by looking at “valid
from” field from “validity” data in
certificates.
If any of the certificates have expired
replace them with new certificates.
Charging …
The handset is charging in the desktop
charger.
No action needed.
Charge Complete
The handset is now fully charged.
No action needed.
Charger Error
The handset has detected a problem
with the charging circuitry.
Allow the charger and battery to cool. If
the problem persists, try a new or
confirmed battery. If the problem still
persists, contact technical support and
report the error.
Checking Code
Handset is contacting the provisioning
server to determine if it has a newer
version of software that should be
downloaded.
None, this message should only last for
approximately one second. If message
remains displayed, power off and
contact customer support for a
replacement phone.
Checking DHCP
IP
The handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been
provisioning downloaded has a bad
redundancy code check.
Try the download again; it is possible
the software was corrupted during
download. If the error repeats, check
that the download image on the TFTP
server is not corrupted.
Code Mismatch!
The software loaded into the handset
is incorrect for this model handset.
Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.