Troubleshooting
PN: 1725-36038-001_N.docx
125
Message
Description
Action
DO NOT POWER
OFF
The handset is in a critical section of
the software update.
None. Do not remove the Battery Pack
or attempt to power off the phone while
this is displayed. Doing so may render
the handset inoperable.
Duplicate IP
The handset has detected another
device with its same IP address.
If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.
If using Static IP, check that the
handset was assigned a unique
address.
Erase Failed
Download process failed to erase the
memory in the handset.
Operation will retry but may eventually
report the error "int. error: 0F" Power
cycle the handset.
Erasing Memory
Handset has determined that a
download should occur and is erasing
the current software from memory.
None. When the progress bar fills the
display line the erase operation is
complete.
Do not turn the handset off during this
operation.
Files Too Big
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per
Software
Maintenance
.
Flash Config Error
Handset internal configuration is
corrupt.
Perform "Restore Defaults" operation
via Admin menu (or re-program with
Configuration Cradle).
Initializing …
The handset is performing power-on
initialization.
None. This is informational only.
Initializing SIP
The handset is performing a power-on
initialization of the SIP application. The
phone is initializing its data structures
and attempting to access the SIP
provisioning server and download the
SIP configuration files.
None. This is informational only.
Internal Err. # #
The handset has detected a fault from
which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
