Troubleshooting
PN: 1725-36038-001_N.docx
127
Message
Description
Action
No IP Address
Invalid IP.
Check the IP address of the handset
and reconfigure if required.
No Net Access
Cannot authenticate / associate with
AP.
Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
This indicates that the handset cannot
find any access points and has no
additional information to display as to
why. Possible problems are
enumerated below.
No radio link.
Verify that the AP is turned on.
No ESSID: Auto-learn not supported
(or) incorrect ESSID.
Verify the ESSID of the wireless LAN
and enter or Autolearn it again if
required.
AP does not support appropriate data
rates.
Check the AP configuration against
Configuration Guide for AP.
Out of range.
Try getting closer to an AP. Check to
see if other handsets are working within
the same range of an AP. If so, check
the ESSID of this handset.
Incorrect Security settings.
Verify that all the Security settings in the
handset match those in the APs.
No Net Found
xxxxxxxxxxxx yy
x…x = AP MAC address.
yy = AP signal strength.
Handset cannot find a suitable AP;
displays MAC and signal strength of
“best” non-suitable AP found.
Check AP and handset network settings
such as ESSID, Security, Reg domain
and Tx power.
Ensure APs are configured per
VIEW
Configuration Guide
for AP
Try Site Survey mode to determine a
more specific cause.
No Net Found
No CCX APs
The Wireless Telephone is configured
for CCX compatible operation, but
cannot find an access point that is
advertising CCX capability.
Check the AP configuration against
VIEW Configuration Guide
for AP.
No Net Found
No CCKM APs
The Wireless Telephone is configured
to use CCKM for fast and secure
handoffs, but cannot find an access
point that is configured appropriately.
Check the AP configuration against
VIEW Configuration Guide
for AP.
No Net Found
No WMM APs
The Wireless Telephone is configured
to use Wi-Fi Standard QoS, but cannot
find an AP configured appropriately.
Check the AP configuration against
VIEW Configuration Guide
.
No PBX Response The handset has exceeded its
retransmission limit with no ACK
response from proxy server.
Verify that proxy server IP address and
port are properly configured.
No Reg Domain
Regulatory Domain Not Set.
Configure the Regulatory Domain of the
handset.
