Troubleshooting
PN: 1725-36038-001_N.docx
129
Message
Description
Action
No WPA
PassPhrase
This error only appears when the
Admin Menus are exited. The handset
is configured for WPA-PSK or WPA2-
PSK and no pass phrase or shared
key has been entered.
Enter the pass phrase or pre-shared
key and restart the handset
Not Installed!
A required software component is
missing.
Check that all required software files
are on the provisioning server, if over-
the-air downloading is being used. If the
error repeats, contact Polycom
Technical Support.
Press END
The far end of a call has hung up.
Hang up the near end.
Press END to quit
The handset is waiting to acquire
bandwidth required for voice
communication.
Press
END
or wait until bandwidth is
available.
Prom Bad Length
The handset software downloaded files
that are incorrect or corrupted.
Download new software from the OEM
site per
Registering
The handset has completed
initialization of the SIP application and
is attempting to register lines to the
SIP proxy servers.
If registrations are failing, the phone can
stay in this state for a considerable
length of time. After the phone leaves
this state, press the
LINE
key to view
what lines have failed to register.
Ensure usernames and passwords
have been entered in administrative
menus for registrations that have failed
and that proxy information is correct in
the SIP configuration files.
RTP Open Failed
The handset attempted to open an
RTP port for audio but was
unsuccessful.
Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.
Select License
The correct protocol has not been
selected from the license set.
Using the
Admin
menu, select one
license from the set to allow the phone
to download the appropriate software.
Server Busy
Handset is attempting to download
from a provisioning server that is busy
downloading to other devices and
refusing additional downloads.
None, the handset will automatically
retry the download every few seconds.
SIP Login
Prompt for login information –
username and password.
At power-on initialization, no username
was detected in the
Admin
menu items
for SIP registrations. Enter a valid
username and password for an existing
SIP configuration file.
Skt Open Fail
Socket open fail. Occurs when the
handset attempts to open a connection
to the proxy server but fails.
Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.
