Troubleshooting
PN: 1725-36038-001_N.docx
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Handset Status Messages
SpectraLink 8020/8030 Wireless Telephone status messages provide
information about the SpectraLink 8020/8030 Wireless Telephone’s
communication with the AP and host telephone system. The
following table summarizes, in alphabetical order, the status
messages.
Message
Description
Action
Download failure icon
Update handset code in the
provisioning server and power cycle the
handset.
3 chirps (audio)
Handset is not able to communicate
with the best AP, probably because
that AP has no bandwidth available.
None. This is only a warning, the call
will hand off to the best AP once it
becomes available.
802.1X Failure
Xxxxxxxxxxxx
XXX
When WPA2-Enterprise or Cisco FSR
is selected, the handset failed to
connect because the user credentials
are restricted based on the user
account properties. In the case of
EAP-FAST, the PAC ID may not match
the username.
The second line of the error message
contains the twelve digits of the AP
MAC address and three digits that
indicate the error code as defined in
RFC2759.
Verify and resolve if the user account
has any restrictions such password
expired, account restricted/ disabled, or
in case of EAP-FAST, the handset PAC
and username matching the
authentication server.
Address Mismatch
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per
Assoc Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset association was refused by
AP; displays MAC of failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
VIEW
Configuration Guide
.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
VIEW
Configuration Guide
.
Try another AP.
Auth Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset authentication was refused by
AP; displays MAC of failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
VIEW
Configuration Guide
.
Try another AP.
